10-April-2026
Minor Enhancement
Edge and Chrome browsers
- Agent Copilot 'Agent Reported Issue' UI scaling issue resolved for Amazon Connect/Salesforce environments.
25-March-2026
Minor Enhancements
Edge and Chrome browsers
- Krisp and Sanas support - enable collection of the Headset device using Krisp/Sanas as well as enabled features such as noise cancellation and accent conversion.
- Allow initialisation of the extension when window.pwt is undefined
23-March-2026
Minor Enhancements
Edge and Chrome browsers
- Amazon Connect - Improvements to Agent Auto answer data collection
04-March-2026
Minor Enhancements
Edge and Chrome browsers
- Improvements to MissedCallAgent detection
- Support for Headset identification when using the Krisp application.
- Improved data collection for Genesys environments (queues and missed calls)
02-Mar-2026
Minor Enhancements
Edge and Chrome browsers
- Enable Log collection in Genesys environments
24-Feb-2026
Minor Bug fixes
Edge and Chrome browsers
- Resolved issue with Agent Audio for Heartbeat tests
- Ignore microphone_not_shared notification if mic is available.
- Fix invalid URI encoding for agent username in agent config fetch.
19-Feb-2026
Updates for WCAG compliance
Edge and Chrome browsers
Improved UI for WCAG 2.2 compliance
30-Jan-2025
Transferred calls improved data collections
Edge and Chrome browsers
Collect initial contact id in the summary v2 payload to better understand call transfers
12-Jan-2025
Updates for WCAG compliance
Edge and Chrome browsers
Improved UI for WCAG 2.2 compliance
18-Dec-2025
Updates for WCAG compliance
Edge and Chrome browsers
- Improved UI for WCAG 2.2 compliance