08-June-2026 (AEST)

Minor Enhancement

Edge and Chrome browsers

• Efficiency Improvements to CCP log collection

12-May-2026 (AEST)

Minor Enhancement

Edge and Chrome browsers

• Improvements to Agent Copilot scaling within Salesforce environments.
• traceRecord object (similar to Connect) added to Genesys summary to map mandatory fields not present in the summary record.

04-May-2026 (AEST)

Minor Enhancement

Edge and Chrome browsers

• Improvements to Genesys environment data collection
  • Support for Genesys media helper.
  • Support for Genesys call transfers.

27-April-2026 (AEST)

Minor Enhancement

Edge and Chrome browsers

• Improvements to Genesys environment data collection.

22-April-2026 (AEST)

Improved Genesys support

Edge and Chrome browsers

• Update to improve Genesys environment data collection.

21-April-2026 (AEST)

Minor Enhancement

Edge and Chrome browsers

• Update to support RtcPeerConnectionManagerV2 persistent agent connection within HDX environments

17-April-2026 (AEST)

Minor Enhancement

Edge and Chrome browsers

• Update to support RtcPeerConnectionManagerV2 persistent agent connection.

16-April-2026

Minor Enhancement

Edge and Chrome browsers

• Updated to support RtcPeerConnectionManagerV2

10-April-2026

Minor Enhancement

Edge and Chrome browsers

• Agent Copilot 'Agent Reported Issue' UI scaling issue resolved for Amazon Connect/Salesforce environments.

25-March-2026

Minor Enhancements

Edge and Chrome browsers

• Krisp and Sanas support - enable collection of the Headset device using Krisp/Sanas as well as enabled features such as noise cancellation and accent conversion.
• Allow initialisation of the extension when window.pwt is undefined