27-April-2026 (AEST)
Minor Enhancement
Edge and Chrome browsers
- Improvements to Genesys environment data collection.
22-April-2026 (AEST)
Improved Genesys support
Edge and Chrome browsers
- Update to improve Genesys environment data collection.
21-April-2026 (AEST)
Minor Enhancement
Edge and Chrome browsers
- Update to support RtcPeerConnectionManagerV2 persistent agent connection within HDX environments
17-April-2026 (AEST)
Minor Enhancement
Edge and Chrome browsers
- Update to support RtcPeerConnectionManagerV2 persistent agent connection.
16-April-2026
Minor Enhancement
Edge and Chrome browsers
- Updated to support RtcPeerConnectionManagerV2
10-April-2026
Minor Enhancement
Edge and Chrome browsers
- Agent Copilot 'Agent Reported Issue' UI scaling issue resolved for Amazon Connect/Salesforce environments.
25-March-2026
Minor Enhancements
Edge and Chrome browsers
- Krisp and Sanas support - enable collection of the Headset device using Krisp/Sanas as well as enabled features such as noise cancellation and accent conversion.
- Allow initialisation of the extension when window.pwt is undefined
23-March-2026
Minor Enhancements
Edge and Chrome browsers
- Amazon Connect - Improvements to Agent Auto answer data collection
04-March-2026
Minor Enhancements
Edge and Chrome browsers
- Improvements to MissedCallAgent detection
- Support for Headset identification when using the Krisp application.
- Improved data collection for Genesys environments (queues and missed calls)
02-Mar-2026
Minor Enhancements
Edge and Chrome browsers
- Enable Log collection in Genesys environments