> ## Documentation Index
> Fetch the complete documentation index at: https://docs.operata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent feedback

> The structured feedback agents submit from the Agent Experience Collector toolbar when reporting an issue during an Amazon Connect Contact.

The `agentFeedback` object is the structured payload agents submit from the Agent Experience Collector toolbar when they report an issue during or after an Amazon Connect Contact.

## Schema

```json theme={null}
{
  "category": "Softphone would not work",
  "message": "Could not hear customer",
  "scenario": "Outbound",
  "severity": "Critical"
}
```

## Fields

| Name       | Type   | Required | Description                                                                             | Example                    |
| ---------- | ------ | -------- | --------------------------------------------------------------------------------------- | -------------------------- |
| `category` | string | yes      | Issue category selected by the agent from the feedback form's category list.            | `Softphone would not work` |
| `message`  | string | yes      | Free-text message entered by the agent describing the issue.                            | `Could not hear customer`  |
| `scenario` | string | yes      | Contact direction at the time the feedback was submitted. One of `Inbound`, `Outbound`. | `Outbound`                 |
| `severity` | string | yes      | Severity level selected by the agent. One of `Critical`, `High`, `Medium`, `Low`.       | `Critical`                 |