> ## Documentation Index > Fetch the complete documentation index at: https://docs.operata.com/llms.txt > Use this file to discover all available pages before exploring further. # List contact summaries (v2) > Query a time window and get a page of contacts in the v2 data model, with account, contact, agent, WebRTC session, headset, and billing objects. Returns a page of contact summaries for your Operata Group in the v2 data model. Each contact carries account properties, contact details and events, the agent's machine and network, WebRTC session metrics, headset data, and billing. Filters, paging, and sorting work exactly as in [List contact summaries](https://docs.operata.com/docs/api-contact-summary.md). Only the response format differs. ## Endpoint ```http theme={null} GET https://api.operata.io/v2/data/calls ``` ## Parameters ### Query All parameters are optional. With none, you get the 100 most recent contacts. | Name | Type | Description | | - | - | - | | `fromTime` | string | Start of the time window, inclusive. An RFC 3339 timestamp such as `2026-10-11T18:30:00Z`, or OpenSearch date math such as `now-1d` or `now/d`. Send with `toTime`. | | `toTime` | string | End of the time window, inclusive. Same formats as `fromTime`. When both are timestamps, `toTime` must be after `fromTime`. | | `timezone` | string | Time zone OpenSearch applies to the window, for example `Australia/Sydney` or `+10:00`. Used only with `fromTime` and `toTime`. | | `size` | integer | Contacts to return. At least 1. Default `100`. | | `from` | integer | Contacts to skip, for paging. Default `0`. See [Pagination](https://docs.operata.com/docs/api-pagination.md). | | `contactId` | string | Return only this contact ID. | | `contactIds` | string | Return any of these contact IDs. Repeat the parameter for each ID. | | `agent` | string | Agent username to match. | | `networkType` | string | Network type to match, for example `wlan` or `ethernet`. | | `agentCity` | string | Agent city to match. | | `tags` | string | Return contacts with any of these tags. Repeat the parameter for each tag. | | `mosFrom`, `mosTo` | integer | Range on average mean opinion score (MOS). | | `jitterFrom`, `jitterTo` | integer | Range on average jitter, in milliseconds. | | `rttFrom`, `rttTo` | integer | Range on average round-trip time (RTT), in milliseconds. | | `packetsLostFrom`, `packetsLostTo` | integer | Range on the contact's total packets-lost fraction (`totals.packetsLostFraction`). The API also accepts `packetsLostFractionFrom` and `packetsLostFractionTo`. | | `durationSecondsFrom`, `durationSecondsTo` | integer | Range on contact duration, in seconds. | | `sortColumn` | string | Field to sort by: `timestamp`, `agent`, `networkType`, `agentIPAddress`, `mos`, `contactId`, `agentExternalIPAddress`, `agentISP`, `agentCity`, `jitter`, `rtt`, `packetsLostFraction`, or `duration`. Send with `sortDirection`. | | `sortDirection` | string | `asc` or `desc`. Send with `sortColumn`. | | `criteria` | string | URL-encoded JSON object with the same fields, for example `{"fromTime":"now-1d","toTime":"now"}`. When present, the API ignores every other query parameter and doesn't validate them. | ### How filters apply * **Time window.** `fromTime` and `toTime` match the contact summary's `timestamp`, the time Operata recorded the contact. * **Ranges.** Each range filter takes both ends, as whole numbers. Both ends are inclusive, the upper end must be at least 1, and the lower end can't exceed it. For example, `mosFrom=3&mosTo=4` matches an average MOS from 3.0 to 4.0. * **Text filters.** `agent`, `networkType`, `agentCity`, `contactId`, `contactIds`, and `tags` use an OpenSearch phrase match on the stored value. * **Contact IDs.** Only summaries with a contact ID come back. * **Sort.** Without `sortColumn`, results are newest first by `timestamp`. The API rejects a request with `400` when a parameter is unknown, sent more than once (other than `contactIds` and `tags`), not a whole number where one is needed, out of range, or missing its pair. The response body names the parameter. Empty values, such as `contactId=`, count as not sent. ## Response `200 OK` with a JSON array of contacts. The array is empty when nothing matches. The `RecordCount` response header holds the total number of matching contacts, not just this page. OpenSearch counts up to 10,000, so larger totals report `10000`. ```json theme={null} [ { "accountProperties": { "service": "Amazon Connect", "serviceAccountNumber": "123456789012", "serviceInstanceId": "205474d3-428f-4473-82e3-4f80580ef5b9", "region": "ap-southeast-2", "operataGroupId": "0841f5f7-e9c0-4454-8cb3-0eb3230e899b" }, "contact": { "id": { "current": "e5c6ca6a-a061-42e8-989d-a06d7cb09cbb", "previous": "", "next": "", "initial": "a1b2c3d4-e5f6-7890-abcd-ef1234567890" }, "systemEndpoint": "+61255500100", "durationSec": 11, "type": "VOICE", "direction": "Inbound", "initiation": "INBOUND", "events": { "enqueued": "2021-06-28T09:26:30Z", "incomingToPlatform": "2021-06-28T09:26:29Z", "connectingToAgent": "2021-06-28T09:26:30.807Z", "connectedToAgent": "2021-06-28T09:26:31Z", "disconnected": "2021-06-28T09:26:40Z" }, "endedBy": "Customer", "disconnectReason": "CUSTOMER_DISCONNECT" }, "serviceAgent": { "username": "agent_42", "serviceId": "1d6a6efa-cd42-469e-8846-af01255a03d8", "machine": { "cpu": { "modelName": "Intel Pentium 3.0", "idlePercentage": { "avg": 96.4 }, "utilisedPercentage": { "min": 3.4, "max": 3.7, "avg": 3.6 } }, "memory": { "availableGb": 32, "utilisedPercentage": { "min": 93.4, "max": 96.5, "avg": 94.4 } } }, "network": { "internetGatewayIp": "203.0.113.24", "mediaIpAddress": "e35e8a3b-2c57-4b28-8a1c-3946bdcd697f.local", "type": "wildcard", "availableInterfaces": [ { "address": "e35e8a3b-2c57-4b28-8a1c-3946bdcd697f.local", "type": "" } ], "isp": "Google LLC", "geolocation": { "city": "Sydney", "region": "New South Wales", "country": "Australia" }, "agentIpAddress": "", "agentIsp": "" }, "browser": { "name": "Chrome", "version": "88.0.4298.0" }, "softphone": { "softphoneUrl": "https://example.my.connect.aws/ccp-v2", "operataCollectorVersion": "v1.0.22", "connectStreamsVersion": "1.5.0" }, "interaction": { "totalDurationSec": 9, "onHoldDurationSec": 0, "talkingDurationSec": 9, "onMuteDurationSec": 0 } }, "webRTCSession": { "metrics": { "inbound": { "packetsReceived": 331, "packetsLost": 0, "packetsLostPercentage": 0, "bytesReceived": 31401, "audioLevel": { "max": 13889, "avg": 3168 }, "jitterBufferMils": { "min": 0, "max": 0, "avg": 0 } }, "outbound": { "packetsSent": 445, "packetsLost": 0, "packetsLostPercentage": 0, "bytesSent": 15052, "audioLevel": { "max": 5709, "avg": 1064.75 }, "jitterBufferMils": { "min": 8, "max": 40, "avg": 24.13 } }, "rtt": { "max": 32, "avg": 29 }, "jitter": { "max": 3, "avg": 2 }, "mos": { "min": 3.48, "max": 4.43, "avg": 4.31 } }, "serviceEndpoint": { "fqdn": "wss://tufsuyburufn.transport.connect.ap-southeast-2.amazonaws.com/?[redacted]", "transportLifeTimeSeconds": 3942, "expiry": "2021-06-28T10:32:03.922Z" }, "mediaEndpoint": { "fqdn": "turnnlb-93f2de0c97c4316b.elb.ap-southeast-2.amazonaws.com.", "destinationPort": "3478", "sourcePort": "55662", "transport": "udp", "privateIp": "10.4.3.192" }, "signallingEndpoint": { "fqdn": "wss://rtc.connect-telecom.ap-southeast-2.amazonaws.com/LilyRTC" }, "eventTimer": { "gumTimeMillis": 0, "initializationTimeMillis": 0, "iceCollectionTimeMillis": 0, "signallingConnectTimeMillis": 0, "handshakingTimeMillis": 0, "preTalkingTimeMillis": 0, "cleanupTimeMillis": 0 }, "eventFailure": { "iceCollectionFailure": false, "signallingConnectionFailure": false, "handshakingFailure": false, "gumOtherFailure": false, "gumTimeoutFailure": false, "createOfferFailure": false, "setLocalDescriptionFailure": false, "userBusyFailure": false, "invalidRemoteSDPFailure": false, "noRemoteIceCandidateFailure": false, "setRemoteDescriptionFailure": false } }, "headset": { "modelName": "Jabra Link 380", "firmwareVersion": "1234ABCD", "serialNumber": "ABCD1234", "apiVersion": "3.0.0-beta.4", "metrics": { "speech": { "crossTalkTotal": 0, "crossTalkTotalPct": 0, "rxSpeechTotal": 0, "rxSpeechTotalPct": 0, "silenceTotal": 12.07, "silenceTotalPct": 100, "totalSeconds": 12.07, "txSpeechTotal": 0, "txSpeechTotalPct": 0 }, "exposureDb": { "min": 62, "max": 71, "avg": 66 }, "backgroundNoiseDb": { "min": 1, "max": 20, "avg": 2 }, "misalignedBoomArmCount": 3, "deviceMuteCount": 0, "deviceVolumeAdjustCount": 0 } }, "billing": { "durationRoundedMin": 1 } } ] ``` | Field | Type | Description | | - | - | - | | `accountProperties` | object | Contact center account: `service`, `serviceAccountNumber`, `serviceInstanceId`, `region`, `operataGroupName`, `operataGroupId`. See [Account properties](https://docs.operata.com/docs/account-properties.md). | | `contact` | object | Contact ID chain in `id` (`current`, `previous`, `next`, `initial`), plus `callerId`, `systemEndpoint`, `queueName`, `durationSec`, `type`, `direction`, `initiation`, `recordingUrl`, `events`, `endedBy`, and `disconnectReason`. See [Contact](https://docs.operata.com/docs/contact.md) and [Call events](https://docs.operata.com/docs/call-events.md). | | `serviceAgent` | object | Agent `username`, `friendlyName`, `serviceId`, and the agent's `machine`, `network`, `browser`, `softphone`, and `interaction` durations. See [Agent](https://docs.operata.com/docs/agent.md). | | `webRTCSession` | object | Inbound and outbound `metrics`, RTT, jitter, and MOS, plus `serviceEndpoint`, `mediaEndpoint`, `signallingEndpoint`, `eventTimer`, `eventFailure`, and `usedDevices`. See [WebRTC session](https://docs.operata.com/docs/webrtc-session.md). | | `headset` | object | Headset model, firmware, and speech and noise metrics. Omitted when the contact has no headset data. | | `billing.durationRoundedMin` | integer | Billable duration in minutes. | `accountProperties`, `contact`, `serviceAgent`, `webRTCSession`, and `billing` are always present. Inside them, most fields without a stored value come back as an empty string, `0`, or `false`. These are omitted instead: every `accountProperties` field; `contact.callerId`, `systemEndpoint`, `queueName`, `durationSec`, `type`, `direction`, `initiation`, `recordingUrl`, `events`, `endedBy`, and `disconnectReason`; `serviceAgent.friendlyName`, `serviceId`, and `machine`; and `webRTCSession.signallingEndpoint`, `eventTimer`, `eventFailure`, and `usedDevices`. `serviceAgent.browser` comes back as `null` when not recorded. The list never includes `insights`. [Get a contact summary (v2)](https://docs.operata.com/docs/api-v2-call-summary.md) returns it for one contact. ## Example Fetch the contacts from a 48-hour window, 50 at a time. ```bash curl theme={null} curl -u "$OPERATA_GROUP_ID:$OPERATA_API_TOKEN" \ "https://api.operata.io/v2/data/calls?fromTime=2026-10-11T18:30:00Z&toTime=2026-10-13T18:30:00Z&size=50" ``` ```javascript Node.js theme={null} const groupId = process.env.OPERATA_GROUP_ID; const apiToken = process.env.OPERATA_API_TOKEN; const auth = Buffer.from(`${groupId}:${apiToken}`).toString("base64"); const url = new URL("https://api.operata.io/v2/data/calls"); url.searchParams.set("fromTime", "2026-10-11T18:30:00Z"); url.searchParams.set("toTime", "2026-10-13T18:30:00Z"); url.searchParams.set("size", "50"); const response = await fetch(url, { headers: { Authorization: `Basic ${auth}` }, }); const contacts = await response.json(); const total = Number(response.headers.get("RecordCount")); ``` ```python Python theme={null} import os, requests response = requests.get( "https://api.operata.io/v2/data/calls", auth=(os.environ["OPERATA_GROUP_ID"], os.environ["OPERATA_API_TOKEN"]), params={ "fromTime": "2026-10-11T18:30:00Z", "toTime": "2026-10-13T18:30:00Z", "size": 50, }, ) response.raise_for_status() contacts = response.json() total = int(response.headers["RecordCount"]) ``` ## Errors Error bodies are plain text. | Status | Body | When | Recover | | - | - | - | - | | 400 | Names the parameter, for example `query parameter "mosFrom" must be a non-negative integer` | A query parameter is unknown, malformed, repeated, out of range, or missing its pair. | Fix the parameter the message names. | | 401 | An HTML `401 Authorization Required` page | Credentials are missing or wrong. | See [Authentication](https://docs.operata.com/docs/api-authentication.md). | | 422 | `An error occurred while making ES query` | `criteria` isn't valid JSON. | Fix the JSON and URL-encode it. | | 422 | `An error occurred while retrieving call stats log` | OpenSearch rejected or failed the query, for example when `from` plus `size` passes its result window. | Page with a smaller `from`, or narrow the time window. Retry later if it persists. | See [Errors](https://docs.operata.com/docs/api-errors.md) for errors every endpoint can return. ## Related * [Get a contact summary (v2)](https://docs.operata.com/docs/api-v2-call-summary.md): the v2 summary for one contact, including insights. * [Get detailed contact stats (v2)](https://docs.operata.com/docs/api-v2-contact-stats.md): per-second metrics for one contact. * [List contact summaries](https://docs.operata.com/docs/api-contact-summary.md): the same query in the v1 format. * [Versioning](https://docs.operata.com/docs/api-versioning.md): how v1 and v2 differ. ## OpenAPI ````yaml GET /v2/data/calls openapi: 3.0.3 info: title: operata-api version: '1' servers: - url: https://api.operata.io/ security: - sec0: [] paths: /v2/data/calls: get: summary: Contact Summary (v2) description: >- Returns v2 contact summaries for the group, filtered by time window and metrics. operationId: calls-list-v2 parameters: - name: fromTime in: query description: >- Start of the time window, inclusive. RFC 3339 timestamp such as `2026-10-11T18:30:00Z`, or OpenSearch date math such as `now-1d`. Send with `toTime`. schema: type: string - name: toTime in: query description: >- End of the time window, inclusive. Same formats as `fromTime`. When both are timestamps, `toTime` must be after `fromTime`. schema: type: string - name: timezone in: query description: >- Time zone OpenSearch applies to the window, for example `Australia/Sydney` or `+10:00`. Used only with `fromTime` and `toTime`. schema: type: string - name: size in: query description: Number of contacts to return. At least 1. Default 100. schema: type: integer minimum: 1 default: 100 - name: from in: query description: Number of contacts to skip, for paging. Default 0. schema: type: integer minimum: 0 default: 0 - name: contactId in: query description: Return only the contact with this contact ID. schema: type: string - name: contactIds in: query description: >- Return contacts matching any of these contact IDs. Repeat the parameter for each ID. schema: type: array items: type: string style: form explode: true - name: agent in: query description: Agent username to match. schema: type: string - name: networkType in: query description: Network type to match, for example `wlan` or `ethernet`. schema: type: string - name: agentCity in: query description: Agent city to match. schema: type: string - name: tags in: query description: >- Return contacts with any of these tags. Repeat the parameter for each tag. schema: type: array items: type: string style: form explode: true - name: mosFrom in: query description: >- Lower bound on average MOS, inclusive. Whole numbers only. Send with `mosTo`. schema: type: integer minimum: 0 - name: mosTo in: query description: >- Upper bound on average MOS, inclusive. At least 1. Send with `mosFrom`. schema: type: integer minimum: 1 - name: jitterFrom in: query description: >- Lower bound on average jitter in milliseconds, inclusive. Send with `jitterTo`. schema: type: integer minimum: 0 - name: jitterTo in: query description: >- Upper bound on average jitter in milliseconds, inclusive. At least 1. Send with `jitterFrom`. schema: type: integer minimum: 1 - name: rttFrom in: query description: >- Lower bound on average round-trip time in milliseconds, inclusive. Send with `rttTo`. schema: type: integer minimum: 0 - name: rttTo in: query description: >- Upper bound on average round-trip time in milliseconds, inclusive. At least 1. Send with `rttFrom`. schema: type: integer minimum: 1 - name: packetsLostFrom in: query description: >- Lower bound on the contact's total packets-lost fraction, inclusive. Alias of `packetsLostFractionFrom`. Send with `packetsLostTo`. schema: type: integer minimum: 0 - name: packetsLostTo in: query description: >- Upper bound on the contact's total packets-lost fraction, inclusive. At least 1. Alias of `packetsLostFractionTo`. Send with `packetsLostFrom`. schema: type: integer minimum: 1 - name: durationSecondsFrom in: query description: >- Lower bound on contact duration in seconds, inclusive. Send with `durationSecondsTo`. schema: type: integer minimum: 0 - name: durationSecondsTo in: query description: >- Upper bound on contact duration in seconds, inclusive. At least 1. Send with `durationSecondsFrom`. schema: type: integer minimum: 1 - name: sortColumn in: query description: >- Field to sort by. Send with `sortDirection`. Default sort is `timestamp`, newest first. schema: type: string enum: - timestamp - agent - networkType - agentIPAddress - mos - contactId - agentExternalIPAddress - agentISP - agentCity - jitter - rtt - packetsLostFraction - duration - name: sortDirection in: query description: '`asc` or `desc`. Send with `sortColumn`.' schema: type: string enum: - asc - desc - name: criteria in: query description: >- Alternative to the parameters above: a URL-encoded JSON object with the same fields. When present, every other query parameter is ignored and not validated. schema: type: string responses: '200': description: >- Matching contacts, newest first unless you set a sort. An empty array when nothing matches. content: application/json: schema: type: array items: type: object properties: accountProperties: type: object properties: service: type: string serviceAccountNumber: type: string serviceInstanceId: type: string region: type: string operataGroupId: type: string contact: type: object properties: id: type: object properties: current: type: string previous: type: string next: type: string initial: type: string systemEndpoint: type: string durationSec: type: integer type: type: string direction: type: string initiation: type: string events: type: object properties: enqueued: type: string incomingToPlatform: type: string connectingToAgent: type: string connectedToAgent: type: string disconnected: type: string endedBy: type: string disconnectReason: type: string serviceAgent: type: object properties: username: type: string serviceId: type: string machine: type: object properties: cpu: type: object properties: modelName: type: string idlePercentage: type: object properties: avg: type: number utilisedPercentage: type: object properties: min: type: number avg: type: number max: type: number memory: type: object properties: availableGb: type: number utilisedPercentage: type: object properties: min: type: number avg: type: number max: type: number network: type: object properties: internetGatewayIp: type: string mediaIpAddress: type: string type: type: string availableInterfaces: type: array items: type: object properties: address: type: string type: type: string isp: type: string geolocation: type: object properties: city: type: string region: type: string country: type: string agentIpAddress: type: string agentIsp: type: string browser: type: object properties: name: type: string version: type: string softphone: type: object properties: softphoneUrl: type: string operataCollectorVersion: type: string connectStreamsVersion: type: string interaction: type: object properties: totalDurationSec: type: integer onHoldDurationSec: type: integer talkingDurationSec: type: integer onMuteDurationSec: type: integer webRTCSession: type: object properties: metrics: type: object properties: inbound: type: object properties: packetsReceived: type: integer packetsLost: type: integer packetsLostPercentage: type: number bytesReceived: type: integer audioLevel: type: object properties: max: type: number avg: type: number jitterBufferMils: type: object properties: min: type: number avg: type: number max: type: number outbound: type: object properties: packetsSent: type: integer packetsLost: type: integer packetsLostPercentage: type: number bytesSent: type: integer audioLevel: type: object properties: max: type: number avg: type: number jitterBufferMils: type: object properties: min: type: number avg: type: number max: type: number rtt: type: object properties: max: type: number avg: type: number jitter: type: object properties: max: type: number avg: type: number mos: type: object properties: min: type: number avg: type: number max: type: number serviceEndpoint: type: object properties: fqdn: type: string transportLifeTimeSeconds: type: integer expiry: type: string mediaEndpoint: type: object properties: fqdn: type: string destinationPort: type: string sourcePort: type: string transport: type: string privateIp: type: string signallingEndpoint: type: object properties: fqdn: type: string eventTimer: type: object properties: gumTimeMillis: type: integer initializationTimeMillis: type: integer iceCollectionTimeMillis: type: integer signallingConnectTimeMillis: type: integer handshakingTimeMillis: type: integer preTalkingTimeMillis: type: integer cleanupTimeMillis: type: integer eventFailure: type: object properties: iceCollectionFailure: type: boolean signallingConnectionFailure: type: boolean handshakingFailure: type: boolean gumOtherFailure: type: boolean gumTimeoutFailure: type: boolean createOfferFailure: type: boolean setLocalDescriptionFailure: type: boolean userBusyFailure: type: boolean invalidRemoteSDPFailure: type: boolean noRemoteIceCandidateFailure: type: boolean setRemoteDescriptionFailure: type: boolean headset: type: object properties: modelName: type: string firmwareVersion: type: string serialNumber: type: string apiVersion: type: string metrics: type: object properties: speech: type: object properties: crossTalkTotal: type: number crossTalkTotalPct: type: number rxSpeechTotal: type: number rxSpeechTotalPct: type: number silenceTotal: type: number silenceTotalPct: type: number totalSeconds: type: number txSpeechTotal: type: number txSpeechTotalPct: type: number exposureDb: type: object properties: min: type: number avg: type: number max: type: number backgroundNoiseDb: type: object properties: min: type: number avg: type: number max: type: number misalignedBoomArmCount: type: integer deviceMuteCount: type: integer deviceVolumeAdjustCount: type: integer billing: type: object properties: durationRoundedMin: type: integer example: - accountProperties: service: Amazon Connect serviceAccountNumber: '123456789012' serviceInstanceId: 205474d3-428f-4473-82e3-4f80580ef5b9 region: ap-southeast-2 operataGroupId: 0841f5f7-e9c0-4454-8cb3-0eb3230e899b contact: id: current: e5c6ca6a-a061-42e8-989d-a06d7cb09cbb previous: '' next: '' initial: a1b2c3d4-e5f6-7890-abcd-ef1234567890 systemEndpoint: '+61255500100' durationSec: 11 type: VOICE direction: Inbound initiation: INBOUND events: enqueued: '2021-06-28T09:26:30Z' incomingToPlatform: '2021-06-28T09:26:29Z' connectingToAgent: '2021-06-28T09:26:30.807Z' connectedToAgent: '2021-06-28T09:26:31Z' disconnected: '2021-06-28T09:26:40Z' endedBy: Customer disconnectReason: CUSTOMER_DISCONNECT serviceAgent: username: agent_42 serviceId: 1d6a6efa-cd42-469e-8846-af01255a03d8 machine: cpu: modelName: Intel Pentium 3.0 idlePercentage: avg: 96.4 utilisedPercentage: min: 3.4 max: 3.7 avg: 3.6 memory: availableGb: 32 utilisedPercentage: min: 93.4 max: 96.5 avg: 94.4 network: internetGatewayIp: 203.0.113.24 mediaIpAddress: e35e8a3b-2c57-4b28-8a1c-3946bdcd697f.local type: wildcard availableInterfaces: - address: e35e8a3b-2c57-4b28-8a1c-3946bdcd697f.local type: '' isp: Google LLC geolocation: city: Sydney region: New South Wales country: Australia agentIpAddress: '' agentIsp: '' browser: name: Chrome version: 88.0.4298.0 softphone: softphoneUrl: https://example.my.connect.aws/ccp-v2 operataCollectorVersion: v1.0.22 connectStreamsVersion: 1.5.0 interaction: totalDurationSec: 9 onHoldDurationSec: 0 talkingDurationSec: 9 onMuteDurationSec: 0 webRTCSession: metrics: inbound: packetsReceived: 331 packetsLost: 0 packetsLostPercentage: 0 bytesReceived: 31401 audioLevel: max: 13889 avg: 3168 jitterBufferMils: min: 0 max: 0 avg: 0 outbound: packetsSent: 445 packetsLost: 0 packetsLostPercentage: 0 bytesSent: 15052 audioLevel: max: 5709 avg: 1064.75 jitterBufferMils: min: 8 max: 40 avg: 24.13 rtt: max: 32 avg: 29 jitter: max: 3 avg: 2 mos: min: 3.48 max: 4.43 avg: 4.31 serviceEndpoint: fqdn: >- wss://tufsuyburufn.transport.connect.ap-southeast-2.amazonaws.com/?[redacted] transportLifeTimeSeconds: 3942 expiry: '2021-06-28T10:32:03.922Z' mediaEndpoint: fqdn: >- turnnlb-93f2de0c97c4316b.elb.ap-southeast-2.amazonaws.com. destinationPort: '3478' sourcePort: '55662' transport: udp privateIp: 10.4.3.192 signallingEndpoint: fqdn: >- wss://rtc.connect-telecom.ap-southeast-2.amazonaws.com/LilyRTC eventTimer: gumTimeMillis: 0 initializationTimeMillis: 0 iceCollectionTimeMillis: 0 signallingConnectTimeMillis: 0 handshakingTimeMillis: 0 preTalkingTimeMillis: 0 cleanupTimeMillis: 0 eventFailure: iceCollectionFailure: false signallingConnectionFailure: false handshakingFailure: false gumOtherFailure: false gumTimeoutFailure: false createOfferFailure: false setLocalDescriptionFailure: false userBusyFailure: false invalidRemoteSDPFailure: false noRemoteIceCandidateFailure: false setRemoteDescriptionFailure: false headset: modelName: Jabra Link 380 firmwareVersion: 1234ABCD serialNumber: ABCD1234 apiVersion: 3.0.0-beta.4 metrics: speech: crossTalkTotal: 0 crossTalkTotalPct: 0 rxSpeechTotal: 0 rxSpeechTotalPct: 0 silenceTotal: 12.07 silenceTotalPct: 100 totalSeconds: 12.07 txSpeechTotal: 0 txSpeechTotalPct: 0 exposureDb: min: 62 max: 71 avg: 66 backgroundNoiseDb: min: 1 max: 20 avg: 2 misalignedBoomArmCount: 3 deviceMuteCount: 0 deviceVolumeAdjustCount: 0 billing: durationRoundedMin: 1 headers: RecordCount: description: >- Total number of matching contacts. OpenSearch counts up to 10,000, so larger totals report 10000. schema: type: string '400': description: >- A query parameter is unknown, malformed, repeated, or out of range. The body names the parameter. content: text/plain: schema: type: string '401': description: >- Missing or invalid credentials. The gateway returns an HTML `401 Authorization Required` page. content: text/html: schema: type: string '422': description: '`criteria` isn''t valid JSON, or OpenSearch rejected the query.' content: text/plain: schema: type: string components: securitySchemes: sec0: type: http scheme: basic ```` ## Related topics - [Get a contact summary (v2)](https://docs.operata.com/docs/api-v2-call-summary.md) - [Quickstart](https://docs.operata.com/docs/quickstart.md) - [Getting started with the Operata API](https://docs.operata.com/docs/api-getting-started.md)