> ## Documentation Index
> Fetch the complete documentation index at: https://docs.operata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CCP agent states

> CCP (Contact Control Panel) agent state transitions Operata captures — one record per state change, emitted by the Agent Experience Collector.

The `agentState` record captures each Contact Control Panel (CCP) state transition the Agent Experience Collector detects — one record per change.

## Schema

```json theme={null}
{
  "state": "MissedCallAgent",
  "timestamp": "2026-05-18T10:14:20.626Z"
}
```

## Fields

| Name        | Type              | Required | Description                                                                                                                                                                                                                                                                                     | Example                    |
| ----------- | ----------------- | -------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------- |
| `state`     | string            | yes      | The agent state reported by the CCP at the point of change. Standard values include `Available`, `Busy`, `AfterCallWork`, `Offline`, `MissedCallAgent`, `FailedConnectAgent`, `FailedConnectCustomer`, `Init`. Custom queue states configured in your Amazon Connect instance also appear here. | `MissedCallAgent`          |
| `timestamp` | string (ISO 8601) | yes      | When the state transition occurred. UTC.                                                                                                                                                                                                                                                        | `2026-05-18T10:14:20.626Z` |

For the full list of standard CCP agent states, see the [Amazon Connect Streams documentation](https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#agent-states-logging).