> ## Documentation Index
> Fetch the complete documentation index at: https://docs.operata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Amazon Connect enablement

> The Amazon Connect-specific steps in Operata enablement — CTR collection, Contact Lens, EventBridge, and Heartbeat.

Work through the [generic enablement stages](/docs/help/service-enablement) first. This page covers the steps that only apply if you run Amazon Connect.

Enablement takes minutes. Approvals sometimes take longer — we'll help here.

## Foundation

### Connect Amazon Connect to Operata

Bring contact trace record (CTR) and agent data into Operata.

* [AWS integration benefits](/docs/help/aws-integration-benefits)
* [Connect Amazon Connect to Operata](/docs/integrations-amazon-connect-overview)
* [Install CTR collection](/docs/ctr-installation)
* [Send your first observation](/docs/guides-send-first-observation)

### Permissions and encryption

* [IAM policies](/docs/iam-policies)
* [KMS encryption](/docs/kms-encryption)
* [AWS tagging](/docs/aws-tagging)

### Redaction

Configure what is stripped before Amazon Connect data reaches Operata.

* [Configure CTR redaction](/docs/guides-configure-ctr-redaction)
* [Contact flow log redaction](/docs/guides-configure-contact-flow-log-redaction)
* [Lex redaction](/docs/guides-configure-lex-redaction)

## Stage 2

### Amazon Contact Lens integration

Enablement takes minutes, approvals sometimes longer. Operata does not capture the call recordings or transcripts. This enables the Conversational Analytics dashboard.

* [Conversational Analytics](/docs/help/videos/conversational-analytics)
* [Contact Lens installation](/docs/contact-lens-installation)
* [Contact Lens charges](/docs/contact-lens-charges)

### Contact flow logs and Lex

Add routing and virtual agent context to the journey.

* [Contact flow logs](/docs/contact-flow-logs)
* [Lex integration](/docs/lex-integration)

### EventBridge

Push Operata data into other systems in real time.

* [Amazon EventBridge for Operata](/docs/concepts-eventbridge)

## Stage 3

### Heartbeat

Synthetic monitoring of agent login, call flows, and virtual agents.

* [Heartbeat setup](/docs/heartbeat-setup)
* [Virtual agent](/docs/virtual-agent)

### Cloud Orchestrator

* [Orchestrator installation](/docs/orchestrator-installation)

## Troubleshooting

* [AWS troubleshooting](/docs/aws-troubleshooting)
* [Virtual agent troubleshooting](/docs/virtual-agent-troubleshooting)

## Related

* [Enablement](/docs/help/service-enablement)
* [Amazon Connect data reference](/docs/resources-data-collection-amazon-connect)