> ## Documentation Index
> Fetch the complete documentation index at: https://docs.operata.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Amazon Connect - How can I report Agent interaction and hold Time?
> Operata bills Amazon Connect usage on agent interaction and hold time, measured in minutes. Here's how to find those figures in your Amazon Connect account.
Although Operata collects detail on every second of every call, Operata charges are based only on the time Agents have the call, this is known as Agent interaction and hold time - here's how to get this minute detail.
From your Amazon Connect Management console select **Historical Metrics**
Then select **Agents**
Now select the **Cog** icon on the RHS and then **Interval & Time range**, select the **Time range** you need and then move to the **Groupings** tab.
From **Groupings**, de-select **Agent** (this will show the total number of seconds only) and then move to the **Metrics** tab.
From **Metrics**, un-check all the Metrics and add only **Agent interaction and hold time** and finally select **Apply** and wait for the results.
***Note:*** *You may need to select smaller time periods if the record count exceeds AWS limits*
**Export** the results to **csv** and use your spreadsheet of choice to calculate the total minutes
***Note:*** Operata rounds up to the nearest minute for each call, so the number may not be exactly the same - but will be close (normally within 10-15%)