> ## Documentation Index
> Fetch the complete documentation index at: https://docs.operata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Retention

> How long will data be retained in Operata?

Operata retains second-by-second detail for shorter periods than rolled-up summary data, with the data accessible in three ways:

## CX Copilot

* **65** days of data can be queried using CX Copilot

***

## Canvas dashboards

* **14-days** - Agent Softphone Logs at level 'WARN' or 'INFO'

* **30-days** - Agent Softphone Logs at level 'ERROR'

* **30-days** - Softphone Error States

* **65-days -** Detailed data

<img src="https://mintcdn.com/operata/TOAME2aBXGCHop3M/images/intercom/6ebf6238-image.png?fit=max&auto=format&n=TOAME2aBXGCHop3M&q=85&s=f7707a70917bdc355b774f90289e5fd6" alt="" width="2970" height="1748" data-path="images/intercom/6ebf6238-image.png" />

***

## Calls and Logs

* **14-days** - Softphone Logs

* **3-Years -** Call Stats Log - All the post call data collected for each call is summarised (including CTR and Contact Lens data within AWS CCaaS environments).

  [Details on Operata data collection](/docs/get-started-overview)

***Note:*** Log download has a 10,000 record download limit

<img src="https://mintcdn.com/operata/TOAME2aBXGCHop3M/images/intercom/dc22a732-image.png?fit=max&auto=format&n=TOAME2aBXGCHop3M&q=85&s=1f1204766724a7ae9f9961f3ff36058b" alt="" width="3010" height="1858" data-path="images/intercom/dc22a732-image.png" />

***

## Operata API

* **14-days** - Softphone Logs

* **3-Years -** Call Stats Log - All the post call data collected for each call is summarised (including CTR and Contact Lens data within AWS CCaaS environments).

* The detail and frequency of data collection is detailed in the Operata Developer Hub

[Developer Hub](/docs/get-started-overview)

Details of using the Operata API cal also be found in the Operata Developer Hub

[Using the Operata API](/docs/api-authentication)