> ## Documentation Index
> Fetch the complete documentation index at: https://docs.operata.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Getting help and reporting issues
> How to get any questions answered and report issues with Operata
Select the speech bubble at the bottom right hand side to ask questions and report issues
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### Asking questions
Select 'Send us a message' if you have any questions on how to use the Operata platform, one of the team will respond as quickly as possible.
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### Finding help
Use the 'Search for help' feature to search the Operata user guides for the answer to any question.
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### Operata training centre and user guides
Select 'Help' to select curated training material and user guides.
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## Reporting issues
Raise any issues with the Operata platform using:
* Using the 'Have an issue' feature within the Operata help bubble.
If the platform is unavailable use this [Web form](https://operata.typeform.com/to/jDGyCVW3#name=xxxxx\&email=xxxxx\&company=xxxxx\&country=xxxxx).
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### Operata Response and Restoration SLA
Upon receipt of a Support Services request Operata will determine the Severity Level applicable to the underlying issue, Operata uses the following severity classification.
| Severity Level | Underlying issue | Initial Response Timeframe | Restoration Target |
| -------------- | ------------------------------------------------------------------------------------------------------------------- | -------------------------- | ------------------ |
| **Critical** | Inability to collect any Customer data | 2 Business Hours | 6 Business Hours |
| **Serious** | No access to the Operata platform or collected data | 4 Business Hours | 12 Business Hours |
| **Moderate** | Non-critical data or functionality issue | 8 Business Hours | 24 Business Hours |
| **Minor** | Any impairment of the Software not falling into the above categories; and any cosmetic issue affecting the Software | 16 Business Hours | 160 Business Hours |
The initial response will set out the anticipated timeframe for resolution of the issue raised in the Support Service Requests.
Business Day means any weekday other than a public holiday in the Country of Service.
Business Hours means the hours of 08:00 to 18:00 on a Business Day in the Country of Service.
To the extent commercially practical, Operata will use reasonable endeavours to provide a final Resolution to the underlying issue promptly in proportion to the applicable severity level.
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### Operata Service availability targets
The Operata monthly availability target 99.9%
Availability measurement is the percentage of time a Critical level service issue has impacted monthly availability, and excludes planned maintenance activities.
[Current Operata Availability](https://trust.operata.com/)