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Operata integrates with both Krisp and Sanas to capture the headset connected to these applications and for Krisp whether Noise Cancellation and Accent Conversion has been enabled.

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Krisp Integration.

For the integration to work the following needs to be in place:
  • Operata Browser Extension at version v1.9.6
  • Krisp software version x
  • Krisp enabled x
  • Chrome/Edge browser version?
For more details - Krisp

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Sanas Integration

For the integration to work the following needs to be in place:
  • Operata Browser Extension at version v1.9.6
  • Sanas software version 3.1.6.0
  • Sanas application (Node.js) installed on the agents OS (Windows/Mac)
  • Chrome/Edge browser version?
  • Local socket connectivity enabled (potential security consideration)
For more details - Sanas

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Troubleshooting

When the integration is in place the navigating to Headset Inventory page should show both whether Krisp/Sanas is used and the headset type connected. Krisp example: NC indicates that Noise Cancellation has been enabled and AC indicates that Accent Conversion has been enabled / is the Headset type used. How to test?