> ## Documentation Index
> Fetch the complete documentation index at: https://docs.operata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service enablement

> Details of technical and operational stages of Operata enablement that will be progressed either as part of the Trial or when moving to a paid for Operata service..

The stages below detail these features with the information needed to progress approvals, delivery and user training.

Some of these may have already been enabled as part of any Operata trial

***

## Foundation

Ensuring the basic Operata features are

##### 1. Chrome & Edge browser extension deployment.

The foundation of Operata observability best deployed using a Group Policy.

* Chrome Web Store - [Operata Collector](https://chromewebstore.google.com/detail/operata-collector/efhlocglafmcfhkpojjbckpbonbfbgdb)
* MS Edge Add-ons - [Operata Collector](https://microsoftedge.microsoft.com/addons/detail/operata-collector/ghgkknhlginpepabafckbejbpfmdppjk)

Send user guide to agents on how to move and use Agent Copilot - [our version here](/docs/help/agent-copilot)

*For VDI customers the Operata collector may need to be deployed in more than one location.*

***

##### 2. URL whitelisting

To access the Operata platform and ensure data is received specific urls need to be internet accessible.

[URLs and Protocols for Operata](/docs/help/which-urls-and-protocols-will-i-need-to-allow-so-i-can-use-operata)

***

##### 3. CCaaS integration.

Enablement takes minutes, approvals sometimes longer (we will help here), but there are tangible benefits in bringing more CCaaS data into Operata.

* [AWS integration benefits](/docs/help/aws-integration-benefits)
* [AWS integration deployment details](/docs/integrations-amazon-connect-overview)

See Operata for other CCaaS integration benefits and deployment details

***

##### 4. Operata user guides and support

* Questions
* Ensure Operata service issue reporting processes is understood (In-App or [https://operata.com/support](https://operata.com/support))

***

A good stage for Operata hosted sessions with IT teams to build depth of knowledge in using Operata.

***

## Stage 2

##### 5. Non-production environment creation (DEV/SIT/UAT).

Creating non-production Operata environments will enable testing of more integrated features.

***

##### 6. VPN Bypass URL

Capture details of the underlying networks, agents use to connect the the VPN by making a simple change to the VPN client (add a bypass url).

* [Agent VPN Bypass URL](/docs/vpn-bypass)

***

##### 7. Agent Readiness Test (additional cost).

Configure an **Agent Test** After Contact Work (ACW) state to let agents test their environment before your customers do (we have commercial bundles for its use)

* [Agent Readiness Test](/docs/help/agent-readiness-test)

***

##### 8. SSO

Simplify access to the Operata platform as the number of users (Teammates) grows.

* [SSO enablement](/docs/guides-request-sso)

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##### 9. Amazon Contact Lens integration

Enablement takes minutes, approvals sometimes longer (Operata does not capture the call recordings or transcripts), this enables the Conversational Analytics dashboard.

* [Conversational Analytics](/docs/help/videos/conversational-analytics)
* [Deployment details](/docs/contact-lens-installation)

***

A good stage to have Operata hosted sessions with Service Owner and Business Operations teams to broaden the use of Operata.

##### 10. Workflows

Automate actions using workflows, including Operata Agent Reported Issues creating tickets in your ITSM platform (ServiceNow etc).

* [Workflows](/docs/help/workflow)
* [ServiceNow integration](/docs/help/servicenow-integration-to-operata-email-and-webhook)

***

##### 11. EventBridge / API

Use Operata data in other systems by pushing data from Operata (EventBridge) or pulling data using our API.

* [Amazon EventBridge for Operata](/docs/concepts-eventbridge)
* [Operata API](/docs/api-authentication)

***

## Stage 3

The grand finale, useful features for specific use cases.

##### 12. Simulate (additional cost).

Generate calls at scale to assure the performance of your environment before your customers do.

* [Operata Simulate](/docs/help/videos/simulate)

##### 13. Jabra Headset integration.

Integration between Jabra Headsets and Operata Browser extension

* [Jabra Quick Start](/docs/help/jabra-quick-start)

##### 13. Operata availability.

* Configure Operata service availability feed (RSS/Email) from -[https://trust.operata.com/](https://trust.operata.com/)