> ## Documentation Index
> Fetch the complete documentation index at: https://docs.operata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Install the NICE CXOne integration

> Connect a NICE CXOne tenant to Operata and verify the first Interaction record arrives.

Connect your NICE CXOne tenant to Operata so Interaction records stream in automatically and the Agent Experience Collector on each agent endpoint forwards machine, network, and softphone telemetry tagged with your Operata Group ID.

<Info>
  The full step-by-step NICE CXOne install runbook is not yet documented. Contact [Operata Support](mailto:support@operata.com) to coordinate the integration; the engineering team handles the tenant-side configuration alongside you while this page is being written.
</Info>

## Before you start

* An [Operata account](/docs/get-started-overview) with Admin role and your Operata Group ID.
* A NICE CXOne tenant with admin access to **MAX Agent** configuration, **WebRTC Softphone** settings, **User Management**, and **Studio** scripts where applicable.
* The [NICE CXOne integration overview](/docs/integrations-nice-cxone-overview) read end to end.

## Steps

1. **Provision the Operata Group ID in your NICE CXOne tenant.**
   Contact Operata Support to receive the per-tenant configuration that binds NICE CXOne Interaction records to your Operata Group ID.
2. **Deploy the Agent Experience Collector to each agent endpoint.**
   Install the Operata browser extension on every agent's machine. See [Chrome extension](/docs/chrome-extension) or [Edge extension](/docs/edge-extension).
3. **Configure the MAX WebRTC Softphone.**
   Operata Support provides the softphone configuration values; apply them in your NICE CXOne tenant under **Studio** and **WebRTC** settings.
4. **Place a test Interaction.**
   Run a test interaction through MAX Agent. Operata records the Interaction within five minutes of Interaction end.

## Verify

In the Operata console, open **Contacts** and filter to the last 10 minutes. Your test Interaction appears with `contact.id.current` matching the NICE CXOne contact ID, `accountProperties.operataGroupId` matching your Group ID, and `serviceAgent` populated with the endpoint's machine, browser, and network details.

## Related

* [NICE CXOne integration overview](/docs/integrations-nice-cxone-overview) — Data flows, supported softphones, and the per-Interaction record shape.
* [Agent Experience Collector](/docs/collector-overview) — Browser extension installation paths.
* [NICE CXOne data glossary](/docs/cxone-account) — Per-field reference for the Interaction records.
* [Concept: Privacy and redaction](/docs/concepts-privacy-and-redaction) — How Operata applies redaction to incoming records.