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Documentation

  • Operata Developer Hub
  • Customer Journey Trace
  • Operata MCP Server (Preview)
  • Installing Agent Experience Collector
    • Chrome Extension
    • Edge Extension
  • Insights Catalog
  • Agent VPN bypass URL
  • AWS Integration
    • CTR Log Collection
      • IAM Role & Policies
      • Encryption using KMS custom encryption key (CMK)
      • Logging & Monitoring
      • Troubleshooting
      • Lambda for Privacy Controls
      • API - Data Privacy Controls
      • AWS Tagging
      • Kinesis Streams vs Kinesis Firehose
    • IVR Flow Log Collection
    • Amazon Lex Integration
  • Operata Cloud Orchestrator for Amazon Connect
    • Creating Operata Orchestrator
  • Enabling Heartbeat
  • Heartbeat Virtual Agent
    • Virtual Agent troubleshooting
  • Single Sign On (SSO)
  • Amazon EventBridge for Operata
    • Configuration
    • Event Catalog
  • Contact Lens integration
    • Installation
    • Charges
  • Operata Lifecycle
  • Operata Integrations Hub

Compatibility

  • Browser
  • Amazon Connect
  • Genesys Cloud
  • NICE CXone
  • Headsets
  • Supported features by platform

Data Collection Summary

  • Overview: Amazon Connect
  • Overview: Genesys Cloud
  • Data Summary & Frequency
  • Examples
  • Personally Identifiable Information (PII)

Data Glossary V2 (Amazon Connect)

  • Account
  • Contact
  • Agent
  • Call Signalling & Handling Events
  • Machine, Browser & Network Data
  • System CPU & Memory Usage
  • Headset Logs
  • Geolocation & ISP
  • WebRTC Session
  • Agent Feedback
  • CCP Agent States
  • CCP Error Logs
  • Insights
  • Contact Lens (CL)
  • Contact Trace Records (CTR)

Data Glossary V2 (NICE CXOne)

  • Agent Feedback
  • Account
  • WebRTC Session
  • Agent
  • Jabra Headsets
  • Interaction
  • Insights
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Operata Developer Hub

Updated 10 months ago


What’s Next
  • Installing Agent Experience Collector