Agent Collector v1.8.7

12-Nov-2025

Remove audio setting capability from within Agent Copilot

Edge and Chrome browsers

  • The capability to set the Mic and Speaker settings from within Agent Copilot has been removed to provide a more consistent experience to agents - changes only made using the native softphone or device settings.
  • The AX Copilot alert has also been updated to remove the 'Change Device settings' button.