Grandioso Release

06-Sep-2023

Innovative ‘people experience’ insights for comprehensive CX Observability.

Operata for Amazon Connect Contact Lens - New dashboards (“playbooks”) provided out of the box for Contact Lens data derived from quality management, sentiment analysis, and conversational analytics.

Connectors Architecture - Foundational support for an expanding list of business data integrations with Contact Center as a Service (CCaaS), Workforce Experience Management (WEM), Quality Management (QM), Voice of the Customer (VoC), and Customer Experience (CX) solutions.

Expanded Event Streams for 3rd-Party Tooling - Expanded Operata data sets are now available with rich eventing via Amazon EventBridge to 3rd-party analytical and operational tools, and systems of record.