Change Log
Go To Operata
Start typing to search…
Back to All

OPDEV-1304

over 3 years ago

01-Apr-2022
Heartbeat triggers for "Agent Error" and "Call not accepted by Agent" to be trigger an event on

  • Heartbeat now supports the ability to event and trigger alerts based on when agents are in error. This includes the following Heartbeat conditions:
    • Agent Error, and
    • Call Not Accepted by Agent.