Chrome Collector v1.6
almost 3 years ago
05-Apr-2023
General improvements to the Agent Collector Chrome extension
- Hold and mute events captured with the Agent Collector will now report an associated resume and unmute event, with each hold having an associated resume and each mute having an associated unmute.
- Fixed an issue with the Agent Collector incorrectly labelling Outbound calls as Inbound calls when using a NiCE softphone.
- Fixed an issue that prevented the Agent Collector from capturing Hold and Mute events for all calls on NiCE soft phones.
- Fixed an issue with the Agent Collector where agent stats collection could fail intermittently for Genesys and AWS customers.
- Agent Collector can now capture additional data points including; granular hold / mute events, agent queue, and customer caller id. These data points are currently available for customers on AWS, with Genesys and NiCE to be supported in a future release.
- Convert Chrome Collector to Typescript.