Agent Collector v1.6.5
almost 3 years ago
24-May-2023
General improvements to the data collected by the Operata Chrome and Edge Agent Collector
- A new field has been added which covers the top level URL in which the softphone is loaded, this will allow identification of issues that are common to a specific customer softphone.
- Improvements to the data collected in Nice CXone environments.
- Standardisation of the url used to send Heartbeat, Agent side audio recordings to Operata for audio degradation scoring.
- Genesys Cloud CX collection improvements including missed calls and agent status.