Added
Version 2.1.7
almost 6 years ago
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Time Synchronisation - Operata time synchronisation to enable accurate event measurement
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Additional call timestamp events from agent softphone - Detailed events from Agent softphone added to the call summary to improve end-to-end understanding and analysis
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Display timeline of events on a call - Graphical representation of Interaction events added to the 'GET THE DETAILS' Dashboard view of Operata for better insights