Version: 2.2.10
about 5 years ago
Date: 22-March-2021
Buffa release added Assurance capability:
- CX Baseline - Quickly test and compare global and regional performance scores to inform architecture and baseline expected performance.
- CX Heartbeat - Score your agents’ and customers’ experience and view audio quality shifts at each step of a call. Compare against CX Baseline to quickly identify areas needing improvement.
- Performance Testing - Manage change and transform with confidence using real calls, on demand, at scale.
Operata Collector for Chrome update to v 1.3.10
- Heartbeat - Enabled agents to become test endpoints for Heartbeat.
- Backward compatibility - Ensures interoperability with customers using JS to provide easy transition to the Chrome extension.