Version: 2.2.11
almost 5 years ago
Date: 20-April-2021
- CX Heartbeat - 'one click retest', Audio Analytics and Network performance features added.
- Performance Testing - support for complex csv updates for answer call treatment, including dedicated 'from' numbers for each call.
- CX insights - User Interface (UI) updated to make it easier to identify CX, AX and Network scores.
Operata Collector for Chrome update to v 1.3.11
- Agent issue reporting - Improved error handling with notification should the issue notification not be passed from the Operata Widget to the client API.
- Jabra Headset stats collection - Support for stats collection from the Jabra Engage range of headsets (Jabra Chrome Host and Chrome plugin still required)