Version 2.2.2
about 5 years ago
Date: 04-November-2020
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Bug fixes and enhancements - numerous minor bug fixes and platform enhancements.
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Workflow Email enhancements - We have added the capability to include any data captured from the impacted call into the body of the email, for example the impacted agent, callContactId and the MOS score.
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Agent Reported Issues - Customers can create a UI element within their softphone that pushes Agent Reported Issues to a client side 'EventBus' this data is captured and is visible in the new Agent Status dashboard panel.