Get complete contact record

Complete Contact Record

curl --request GET \
  --url https://api.operata.io/v1/data/{contactId} \
  --header 'Authorization: Basic <encoded-value>'

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://api.operata.io/v1/data/{contactId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://api.operata.io/v1/data/{contactId}"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.operata.io/v1/data/{contactId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Basic <encoded-value>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

"  ],\n  \"softphoneSummary\": {\n    \"contactId\": \"db248964-dad8-4da8-8ca4-8094d2d254c5\",\n    \"agentUserName\": \"james\",\n    \"agentCity\": \"Sydney\",\n    \"agentRegion\": \"New South Wales\",\n    \"agentCountry\": \"Australia\",\n    \"agentISP\": \"Google LLC\",\n    \"agentExternalIPAddress\": \"35.197.161.176\",\n    \"agentLocalIPAddress\": \"192.168.1.12\",\n    \"networkType\": \"wlan\",\n    \"protocol\": \"udp\",\n    \"port\": 52500,\n    \"browser\": {\n      \"name\": \"Chrome\",\n      \"version\": \"81.0.4044.122\"\n    },\n    \"operataClientInfo\": {\n      \"operataClientId\": \"xxxxx\",\n      \"group\": \"ACME Limited\"\n    },\n    \"iceServers\": [\n      {\n        \"country\": \"Australia\",\n        \"city\": \"Sydney\",\n        \"region\": \"New South Wales\",\n        \"protocol\": \"udp\",\n        \"port\": \"3478\",\n        \"turnIpAddress\": \"turnnlb-93f2de0c97c4316b.elb.ap-southeast-2.amazonaws.com.\"\n      }\n    ],\n    \"operataCustomAttributes\": [\n      {\n        \"key\": \"Operata_App_ID\",\n        \"value\": \"\"\n      },\n      {\n        \"key\": \"Location\",\n        \"value\": \"Default\"\n      },\n      {\n        \"key\": \"Provider\",\n        \"value\": \"\"\n      }\n    ],\n    \"networkPerformanceMetrics\": {\n      \"jitter\": {\n        \"min\": 1,\n        \"avg\": 12,\n        \"max\": 30\n      },\n      \"rtt\": {\n        \"min\": 63,\n        \"avg\": 66,\n        \"max\": 77\n      },\n      \"packetLoss\": {\n        \"min\": 0,\n        \"avg\": 1,\n        \"max\": 2\n      },\n      \"mos\": {\n        \"min\": 4.265032286010377,\n        \"avg\": 0.9612324864117338,\n        \"max\": 4.400265513005151\n      },\n      \"totals\": {\n        \"bytesReceived\": 447283,\n        \"bytesSent\": 480531,\n        \"packetsLost\": 0,\n        \"packetsSent\": 0,\n        \"packetsReceived\": 0\n      }\n    }\n  },\n  \"jabraSummary\": {\n    \"agent\": \"gina\",\n    \"analytics\": {\n      \"crossTalkTotal\": \"9.40\",\n      \"crossTalkTotalPct\": 10.08,\n      \"rxSpeechTotal\": \"73.48\",\n      \"rxSpeechTotalPct\": 78.82,\n      \"silenceTotal\": \"10.35\",\n      \"silenceTotalPct\": 11.1,\n      \"totalSeconds\": \"93.23\",\n      \"txSpeechTotal\": \"0.00\",\n      \"txSpeechTotalPct\": 0\n    },\n    \"contactId\": \"db248964-dad8-4da8-8ca4-8094d2d254c5\",\n    \"deviceInfo\": {\n      \"deviceConnection\": \"USB\",\n      \"deviceName\": \"Jabra Engage 50\",\n      \"errStatus\": 0,\n      \"firmwareVersion\": \"1.24.0\",\n      \"serialNumber\": \"000098577437\"\n    },\n    \"status\": {\n      \"audioExposure\": {\n        \"avg\": 49,\n        \"max\": 56,\n        \"min\": 69\n      },\n      \"backgroundNoise\": {\n        \"avg\": 89,\n        \"max\": 60,\n        \"min\": 21\n      },\n      \"boomArm\": {},\n      \"muteCount\": 2,\n      \"volUpDownCount\": 4\n    },\n    \"timestamp\": \"2020-09-07T22:31:28.245Z\"\n  },\n  \"contactTraceSummary\": {\n    \"AWSAccountId\": \"08123456789\",\n    \"AWSContactTraceRecordFormatVersion\": \"2017-03-10\",\n    \"Agent\": {\n      \"ARN\": \"arn:aws:connect:ap-southeast-2:08123456789:instance/ce9ff856-215b-4927-8953-c69f7bxasasas/agent/f33f0475-5491-4add-a50a-a9b05b35b656\",\n      \"AfterContactWorkDuration\": 3,\n      \"AfterContactWorkEndTimestamp\": \"2020-08-10T00:16:39Z\",\n      \"AfterContactWorkStartTimestamp\": \"2020-08-10T00:16:36Z\",\n      \"AgentInteractionDuration\": 16,\n      \"ConnectedToAgentTimestamp\": \"2020-08-10T00:16:20Z\",\n      \"CustomerHoldDuration\": 0,\n      \"LongestHoldDuration\": 0,\n      \"NumberOfHolds\": 0,\n      \"RoutingProfile\": {\n        \"ARN\": \"arn:aws:connect:ap-southeast-2:08123456789:instance/ce9ff856-215b-4927-8953-c69f7b9193b0/routing-profile/a25ae2ec-b30d-4fe7-9ecc-7b560d851ec6\",\n        \"Name\": \"Joey_RP\"\n      },\n      \"Username\": \"joey\"\n    },\n    \"AgentConnectionAttempts\": 1,\n    \"Attributes\": {},\n    \"Channel\": \"VOICE\",\n    \"ConnectedToSystemTimestamp\": \"2020-08-10T00:16:09Z\",\n    \"ContactId\": \"8b23a256-1c29-4769-a5a3-65b5d09da0e8\",\n    \"CustomerEndpoint\": {\n      \"Address\": \"+61430036126\",\n      \"Type\": \"TELEPHONE_NUMBER\"\n    },\n    \"DisconnectTimestamp\": \"2020-08-10T00:16:36Z\",\n    \"InitiationMethod\": \"INBOUND\",\n    \"InitiationTimestamp\": \"2020-08-10T00:16:09Z\",\n    \"InstanceARN\": \"arn:aws:connect:ap-southeast-2:08123456789:instance/ce9ff856-215b-4927-8953-c69f7b9193b0\",\n    \"LastUpdateTimestamp\": \"2020-08-10T00:17:43Z\",\n    \"MediaStreams\": [\n      {\n        \"Type\": \"AUDIO\"\n      }\n    ],\n    \"Queue\": {\n      \"ARN\": \"arn:aws:connect:ap-southeast-2:08123456789:instance/ce9ff856-215b-4927-8953-c69f7b9193b0/queue/bc2e05c0-71f6-4804-81f4-23d0e5591f27\",\n      \"DequeueTimestamp\": \"2020-08-10T00:16:20Z\",\n      \"Duration\": 7,\n      \"EnqueueTimestamp\": \"2020-08-10T00:16:13Z\",\n      \"Name\": \"Operata Service\"\n    },\n    \"Recording\": {\n      \"Location\": \"path.to.recording/connect/path/2020/08/10/8b23a256-1c29-4769-a5a3-65b5d09da0e8_20200810T00:16_UTC.wav\",\n      \"Status\": \"AVAILABLE\",\n      \"Type\": \"AUDIO\"\n    },\n    \"Recordings\": [\n      {\n        \"Location\": \"path.to.recording/connect/path/2020/08/10/8b23a256-1c29-4769-a5a3-65b5d09da0e8_20200810T00:16_UTC.wav\",\n        \"MediaStreamType\": \"AUDIO\",\n        \"Status\": \"AVAILABLE\",\n        \"StorageType\": \"S3\"\n      }\n    ],\n    \"SystemEndpoint\": {\n      \"Address\": \"+61390685102\",\n      \"Type\": \"TELEPHONE_NUMBER\"\n    }\n  },\n  \"softphoneEvents\": {\n    \"initiated\": \"2020-09-07T22:29:23.213Z\",\n    \"incoming\": \"2020-09-07T22:29:33.213Z\",\n    \"connecting\": \"2020-09-07T22:29:39.213Z\",\n    \"connected\": \"2020-09-07T22:29:40.213Z\",\n    \"disconnected\": \"2020-09-07T22:31:23.213Z\",\n    \"ended\": {\n      \"party\": \"Agent\",\n      \"timestamp\": \"2020-09-07T22:31:23.213Z\"\n    }\n  },\n  \"operataBillingSummary\": {\n    \"agentInteractionDurationRoundedMin\": 1,\n    \"agentInteractionDurationActualSec\": 16,\n    \"operataStatsDurationRoundedMin\": 2,\n    \"operataStatsDurationSec\": 103\n  },\n  \"contactDurationSummary\": {\n    \"contactDurationRoundedMin\": 1,\n    \"contactDurationActualSec\": 27\n  }\n}"

"<html>\n\n<head>\n\t<title>401 Authorization Required</title>\n</head>\n\n<body>\n\t<center>\n\t\t<h1>401 Authorization Required</h1>\n\t</center>\n\t<hr>\n\t<center>nginx/1.19.2</center>\n</body>\n\n</html>"

"Call Summary record could not be found"

GET

data

{contactId}

Complete Contact Record

curl --request GET \
  --url https://api.operata.io/v1/data/{contactId} \
  --header 'Authorization: Basic <encoded-value>'

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://api.operata.io/v1/data/{contactId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://api.operata.io/v1/data/{contactId}"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.operata.io/v1/data/{contactId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Basic <encoded-value>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

"  ],\n  \"softphoneSummary\": {\n    \"contactId\": \"db248964-dad8-4da8-8ca4-8094d2d254c5\",\n    \"agentUserName\": \"james\",\n    \"agentCity\": \"Sydney\",\n    \"agentRegion\": \"New South Wales\",\n    \"agentCountry\": \"Australia\",\n    \"agentISP\": \"Google LLC\",\n    \"agentExternalIPAddress\": \"35.197.161.176\",\n    \"agentLocalIPAddress\": \"192.168.1.12\",\n    \"networkType\": \"wlan\",\n    \"protocol\": \"udp\",\n    \"port\": 52500,\n    \"browser\": {\n      \"name\": \"Chrome\",\n      \"version\": \"81.0.4044.122\"\n    },\n    \"operataClientInfo\": {\n      \"operataClientId\": \"xxxxx\",\n      \"group\": \"ACME Limited\"\n    },\n    \"iceServers\": [\n      {\n        \"country\": \"Australia\",\n        \"city\": \"Sydney\",\n        \"region\": \"New South Wales\",\n        \"protocol\": \"udp\",\n        \"port\": \"3478\",\n        \"turnIpAddress\": \"turnnlb-93f2de0c97c4316b.elb.ap-southeast-2.amazonaws.com.\"\n      }\n    ],\n    \"operataCustomAttributes\": [\n      {\n        \"key\": \"Operata_App_ID\",\n        \"value\": \"\"\n      },\n      {\n        \"key\": \"Location\",\n        \"value\": \"Default\"\n      },\n      {\n        \"key\": \"Provider\",\n        \"value\": \"\"\n      }\n    ],\n    \"networkPerformanceMetrics\": {\n      \"jitter\": {\n        \"min\": 1,\n        \"avg\": 12,\n        \"max\": 30\n      },\n      \"rtt\": {\n        \"min\": 63,\n        \"avg\": 66,\n        \"max\": 77\n      },\n      \"packetLoss\": {\n        \"min\": 0,\n        \"avg\": 1,\n        \"max\": 2\n      },\n      \"mos\": {\n        \"min\": 4.265032286010377,\n        \"avg\": 0.9612324864117338,\n        \"max\": 4.400265513005151\n      },\n      \"totals\": {\n        \"bytesReceived\": 447283,\n        \"bytesSent\": 480531,\n        \"packetsLost\": 0,\n        \"packetsSent\": 0,\n        \"packetsReceived\": 0\n      }\n    }\n  },\n  \"jabraSummary\": {\n    \"agent\": \"gina\",\n    \"analytics\": {\n      \"crossTalkTotal\": \"9.40\",\n      \"crossTalkTotalPct\": 10.08,\n      \"rxSpeechTotal\": \"73.48\",\n      \"rxSpeechTotalPct\": 78.82,\n      \"silenceTotal\": \"10.35\",\n      \"silenceTotalPct\": 11.1,\n      \"totalSeconds\": \"93.23\",\n      \"txSpeechTotal\": \"0.00\",\n      \"txSpeechTotalPct\": 0\n    },\n    \"contactId\": \"db248964-dad8-4da8-8ca4-8094d2d254c5\",\n    \"deviceInfo\": {\n      \"deviceConnection\": \"USB\",\n      \"deviceName\": \"Jabra Engage 50\",\n      \"errStatus\": 0,\n      \"firmwareVersion\": \"1.24.0\",\n      \"serialNumber\": \"000098577437\"\n    },\n    \"status\": {\n      \"audioExposure\": {\n        \"avg\": 49,\n        \"max\": 56,\n        \"min\": 69\n      },\n      \"backgroundNoise\": {\n        \"avg\": 89,\n        \"max\": 60,\n        \"min\": 21\n      },\n      \"boomArm\": {},\n      \"muteCount\": 2,\n      \"volUpDownCount\": 4\n    },\n    \"timestamp\": \"2020-09-07T22:31:28.245Z\"\n  },\n  \"contactTraceSummary\": {\n    \"AWSAccountId\": \"08123456789\",\n    \"AWSContactTraceRecordFormatVersion\": \"2017-03-10\",\n    \"Agent\": {\n      \"ARN\": \"arn:aws:connect:ap-southeast-2:08123456789:instance/ce9ff856-215b-4927-8953-c69f7bxasasas/agent/f33f0475-5491-4add-a50a-a9b05b35b656\",\n      \"AfterContactWorkDuration\": 3,\n      \"AfterContactWorkEndTimestamp\": \"2020-08-10T00:16:39Z\",\n      \"AfterContactWorkStartTimestamp\": \"2020-08-10T00:16:36Z\",\n      \"AgentInteractionDuration\": 16,\n      \"ConnectedToAgentTimestamp\": \"2020-08-10T00:16:20Z\",\n      \"CustomerHoldDuration\": 0,\n      \"LongestHoldDuration\": 0,\n      \"NumberOfHolds\": 0,\n      \"RoutingProfile\": {\n        \"ARN\": \"arn:aws:connect:ap-southeast-2:08123456789:instance/ce9ff856-215b-4927-8953-c69f7b9193b0/routing-profile/a25ae2ec-b30d-4fe7-9ecc-7b560d851ec6\",\n        \"Name\": \"Joey_RP\"\n      },\n      \"Username\": \"joey\"\n    },\n    \"AgentConnectionAttempts\": 1,\n    \"Attributes\": {},\n    \"Channel\": \"VOICE\",\n    \"ConnectedToSystemTimestamp\": \"2020-08-10T00:16:09Z\",\n    \"ContactId\": \"8b23a256-1c29-4769-a5a3-65b5d09da0e8\",\n    \"CustomerEndpoint\": {\n      \"Address\": \"+61430036126\",\n      \"Type\": \"TELEPHONE_NUMBER\"\n    },\n    \"DisconnectTimestamp\": \"2020-08-10T00:16:36Z\",\n    \"InitiationMethod\": \"INBOUND\",\n    \"InitiationTimestamp\": \"2020-08-10T00:16:09Z\",\n    \"InstanceARN\": \"arn:aws:connect:ap-southeast-2:08123456789:instance/ce9ff856-215b-4927-8953-c69f7b9193b0\",\n    \"LastUpdateTimestamp\": \"2020-08-10T00:17:43Z\",\n    \"MediaStreams\": [\n      {\n        \"Type\": \"AUDIO\"\n      }\n    ],\n    \"Queue\": {\n      \"ARN\": \"arn:aws:connect:ap-southeast-2:08123456789:instance/ce9ff856-215b-4927-8953-c69f7b9193b0/queue/bc2e05c0-71f6-4804-81f4-23d0e5591f27\",\n      \"DequeueTimestamp\": \"2020-08-10T00:16:20Z\",\n      \"Duration\": 7,\n      \"EnqueueTimestamp\": \"2020-08-10T00:16:13Z\",\n      \"Name\": \"Operata Service\"\n    },\n    \"Recording\": {\n      \"Location\": \"path.to.recording/connect/path/2020/08/10/8b23a256-1c29-4769-a5a3-65b5d09da0e8_20200810T00:16_UTC.wav\",\n      \"Status\": \"AVAILABLE\",\n      \"Type\": \"AUDIO\"\n    },\n    \"Recordings\": [\n      {\n        \"Location\": \"path.to.recording/connect/path/2020/08/10/8b23a256-1c29-4769-a5a3-65b5d09da0e8_20200810T00:16_UTC.wav\",\n        \"MediaStreamType\": \"AUDIO\",\n        \"Status\": \"AVAILABLE\",\n        \"StorageType\": \"S3\"\n      }\n    ],\n    \"SystemEndpoint\": {\n      \"Address\": \"+61390685102\",\n      \"Type\": \"TELEPHONE_NUMBER\"\n    }\n  },\n  \"softphoneEvents\": {\n    \"initiated\": \"2020-09-07T22:29:23.213Z\",\n    \"incoming\": \"2020-09-07T22:29:33.213Z\",\n    \"connecting\": \"2020-09-07T22:29:39.213Z\",\n    \"connected\": \"2020-09-07T22:29:40.213Z\",\n    \"disconnected\": \"2020-09-07T22:31:23.213Z\",\n    \"ended\": {\n      \"party\": \"Agent\",\n      \"timestamp\": \"2020-09-07T22:31:23.213Z\"\n    }\n  },\n  \"operataBillingSummary\": {\n    \"agentInteractionDurationRoundedMin\": 1,\n    \"agentInteractionDurationActualSec\": 16,\n    \"operataStatsDurationRoundedMin\": 2,\n    \"operataStatsDurationSec\": 103\n  },\n  \"contactDurationSummary\": {\n    \"contactDurationRoundedMin\": 1,\n    \"contactDurationActualSec\": 27\n  }\n}"

"<html>\n\n<head>\n\t<title>401 Authorization Required</title>\n</head>\n\n<body>\n\t<center>\n\t\t<h1>401 Authorization Required</h1>\n\t</center>\n\t<hr>\n\t<center>nginx/1.19.2</center>\n</body>\n\n</html>"

"Call Summary record could not be found"

Returns every Operata field captured for a single Amazon Connect contact: softphone summary, Contact Trace Record (CTR), contact flow modules, headset analytics, and per-leg event timestamps. You’ll typically have the contactId from List contact summaries.

Endpoint

GET https://api.operata.io/v1/data/{contactId}

Parameters

Path

Name	Type	Required	Description
`contactId`	string	yes	The Amazon Connect Contact ID for the call.

Response

200 OK with one object containing every captured block for the contact. A block is absent when its telemetry hasn’t arrived yet.

{
  "contactFlowSummary": [
    {
      "contactFlowModuleType": "SetLoggingBehavior",
      "timestamp": "2026-05-18T10:14:09.833Z"
    }
  ],
  "softphoneSummary": {
    "contactId": "db248964-dad8-4da8-8ca4-8094d2d254c5",
    "agentUserName": "agent_42",
    "agentCity": "Sydney",
    "agentRegion": "New South Wales",
    "agentCountry": "Australia",
    "agentISP": "Google LLC",
    "agentExternalIPAddress": "35.197.161.176",
    "agentLocalIPAddress": "192.168.1.12",
    "networkType": "wlan",
    "protocol": "udp",
    "port": 52500,
    "browser": { "name": "Chrome", "version": "124.0.6367.119" },
    "operataClientInfo": {
      "operataClientId": "client_acme",
      "group": "ACME Limited"
    },
    "networkPerformanceMetrics": {
      "jitter": { "min": 1, "avg": 12, "max": 30 },
      "rtt": { "min": 63, "avg": 66, "max": 77 },
      "packetLoss": { "min": 0, "avg": 1, "max": 2 },
      "mos": { "min": 4.27, "avg": 4.32, "max": 4.40 }
    }
  },
  "jabraSummary": {
    "contactId": "db248964-dad8-4da8-8ca4-8094d2d254c5",
    "agent": "agent_42",
    "deviceInfo": {
      "deviceName": "Jabra Engage 50",
      "deviceConnection": "USB",
      "firmwareVersion": "1.24.0",
      "serialNumber": "000098577437"
    },
    "analytics": {
      "totalSeconds": "93.23",
      "txSpeechTotalPct": 0,
      "rxSpeechTotalPct": 78.82,
      "crossTalkTotalPct": 10.08,
      "silenceTotalPct": 11.10
    },
    "timestamp": "2026-05-18T10:16:28.245Z"
  },
  "contactTraceSummary": {
    "ContactId": "db248964-dad8-4da8-8ca4-8094d2d254c5",
    "Channel": "VOICE",
    "InitiationMethod": "INBOUND",
    "InitiationTimestamp": "2026-05-18T10:14:09Z",
    "DisconnectTimestamp": "2026-05-18T10:16:36Z",
    "Agent": {
      "Username": "agent_42",
      "AgentInteractionDuration": 16
    },
    "Queue": { "Name": "billing-tier-1", "Duration": 7 }
  },
  "softphoneEvents": {
    "initiated": "2026-05-18T10:14:09.213Z",
    "connecting": "2026-05-18T10:14:19.213Z",
    "connected": "2026-05-18T10:14:20.213Z",
    "disconnected": "2026-05-18T10:16:23.213Z"
  },
  "operataBillingSummary": {
    "agentInteractionDurationRoundedMin": 1,
    "agentInteractionDurationActualSec": 16,
    "operataStatsDurationRoundedMin": 2,
    "operataStatsDurationSec": 103
  },
  "contactDurationSummary": {
    "contactDurationRoundedMin": 1,
    "contactDurationActualSec": 27
  }
}

Field	Type	Description
`softphoneSummary`	object	Browser-side telemetry from the Agent Experience Collector. See Machine, browser, network.
`contactFlowSummary`	array	Ordered list of contact-flow modules the contact passed through, with timestamps.
`contactTraceSummary`	object	The Amazon Connect Contact Trace Record. See Contact trace records.
`jabraSummary`	object	Headset analytics for Jabra devices. See Headset logs. Absent for non-Jabra headsets.
`softphoneEvents`	object	Lifecycle timestamps for the contact: `initiated`, `connecting`, `connected`, `disconnected`, `ended`.
`operataBillingSummary`	object	Durations Operata uses for billing rollups.
`contactDurationSummary`	object	Total contact duration in seconds and rounded minutes.

Telemetry continues to arrive for a short window after the contact ends. Fetching immediately may return a softphoneSummary without the headset or contact-flow blocks — retry a few seconds later to get the complete record.

Example

curl -u "$OPERATA_GROUP_ID:$OPERATA_API_TOKEN" \
  "https://api.operata.io/v1/data/db248964-dad8-4da8-8ca4-8094d2d254c5"

const groupId = process.env.OPERATA_GROUP_ID;
const apiToken = process.env.OPERATA_API_TOKEN;
const auth = Buffer.from(`${groupId}:${apiToken}`).toString("base64");

const contactId = "db248964-dad8-4da8-8ca4-8094d2d254c5";
const response = await fetch(`https://api.operata.io/v1/data/${contactId}`, {
  headers: { Authorization: `Basic ${auth}` },
});
const record = await response.json();

import os, requests

contact_id = "db248964-dad8-4da8-8ca4-8094d2d254c5"
response = requests.get(
    f"https://api.operata.io/v1/data/{contact_id}",
    auth=(os.environ["OPERATA_GROUP_ID"], os.environ["OPERATA_API_TOKEN"]),
)
response.raise_for_status()
record = response.json()

Errors

Status	Code	When	Recover
404	`not_found`	No contact with `contactId` exists for this Operata account, or telemetry has not landed yet.	Confirm the ID against List contact summaries. If the contact ended within the last minute, retry after a short delay.

See Errors for shared codes such as 401 unauthorized, 429 rate_limited, and the 5xx family.

List contact summaries — find a contactId across a time window.
Get detailed contact stats — second-by-second metrics for the same contact.
Contact trace records — field reference for the CTR block.
Headset logs — field reference for the jabraSummary block.

Authorizations

Authorization

string

header

required

Basic authentication header of the form Basic <encoded-value>, where <encoded-value> is the base64-encoded string username:password.

Path Parameters

contactId

string

required

Amazon Connect Contact ID for the call

Response

200

contactFlowSummary

object[]

Show child attributes

softphoneSummary

object

Show child attributes

jabraSummary

object

Show child attributes

contactTraceSummary

object

Show child attributes

softphoneEvents

object

Show child attributes

operataBillingSummary

object

Show child attributes

contactDurationSummary

object

Show child attributes

List contact summaries

Get detailed contact stats

Overview & quickstart

API essentials

Endpoints — Contacts

Endpoints — Logs

Endpoints — Users

Endpoints — Data redaction

Events & webhooks

Streaming & backends

AI & MCP

Endpoint

Parameters

Path

Response

Example

Errors

Authorizations

Path Parameters

Response

​Endpoint

​Parameters

​Path

​Response

​Example

​Errors

​Related

Authorizations

Path Parameters

Response

Endpoint

Parameters

Path

Response

Example

Errors

Related