Machine, browser, and network data

The browser, system, and network objects identify the agent endpoint’s browser, hardware, and network configuration for one Amazon Connect Contact. The Agent Experience Collector emits these objects on every Contact.

Schema

"browser": {
  "name": "Chrome",
  "version": "115.0.5790.170"
},
"system": {
  "cpu": {
    "modelName": "Intel(R) Core(TM) i7-8700B CPU @ 3.20GHz"
  }
},
"network": {
  "agentExternalIPAddress": "103.120.49.101",
  "agentIPAddress": "192.168.1.18"
}

Fields

Name	Type	Required	Description	Example
`browser.name`	string	yes	Browser engine name reported by the Agent Experience Collector.	`Chrome`
`browser.version`	string	yes	Browser version string.	`115.0.5790.170`
`system.cpu.modelName`	string	yes	CPU model string reported by the operating system.	`Intel(R) Core(TM) i7-8700B CPU @ 3.20GHz`
`network.agentExternalIPAddress`	string (IPv4)	yes	Agent WAN IP address (the public IP detected by Operata).	`103.120.49.101`
`network.agentIPAddress`	string (IPv4)	yes	Agent LAN IP address (the local interface that handled media).	`192.168.1.18`

For the full agent endpoint object that wraps these fields, see Agent.

Notes

network.agentExternalIPAddress is the public IP Operata detects, used for geolocation and ISP lookup. network.agentIPAddress is the local interface address that handled media.
All five fields are marked required: the Agent Experience Collector always captures them.

Call signalling and handling events

System CPU and memory usage

Amazon Connect

Genesys Cloud

NICE CXOne

Schema

Fields

Notes

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Schema

Fields

Notes