Genesys Cloud enablement - Operata Docs

Work through the generic enablement stages first. This page covers the steps that only apply if you run Genesys Cloud.

Foundation

Connect Genesys Cloud to Operata

Set up the OAuth client and Amazon EventBridge source so Conversations stream into Operata.

Redaction

Configure what the Operata Fetcher Service strips before Conversation data reaches Operata.

⌘I