System CPU and memory usage

The system object reports CPU and memory usage on the agent endpoint for one Amazon Connect Contact. The Agent Experience Collector samples these metrics throughout the Contact and writes the summary when the Contact disconnects.

Schema

{
  "system": {
    "cpu": {
      "idlePercentage": 94.58,
      "usedPercentage": 5.42
    },
    "memory": {
      "available": 38.17,
      "total": 64
    }
  }
}

Fields

Name	Type	Required	Description	Example
`system.cpu.idlePercentage`	number	yes	CPU idle percentage averaged across the Contact.	`94.58`
`system.cpu.usedPercentage`	number	yes	CPU used percentage averaged across the Contact.	`5.42`
`system.memory.available`	number	yes	Memory available at the end of the Contact, in gigabytes.	`38.17`
`system.memory.total`	number	yes	Total machine memory, in gigabytes.	`64`

Notes

CPU percentages are averages across all samples taken during the Contact.
Memory values are in gigabytes. system.memory.available is the snapshot at Contact end; system.memory.total reflects physical RAM and doesn’t change across contacts on the same machine.

Machine, browser, and network data

Headset logs

Amazon Connect

Genesys Cloud

NICE CXOne

Schema

Fields

Notes

​Schema

​Fields

​Notes

Schema

Fields

Notes