Contact

"contact": {
        "id": {
            "current": "b0c9d4d1-aaaa-bbbb-cccc-ee75d4240340",
            "previous": "",
            "next": ""
        },
        "callerId": "+61402960149",
        "queueName": "Operata Prod Default Queue",
        "direction": "Inbound",
        "events": {
            "enqueued": "2023-08-13T04:45:42.959Z",
            "connectingToAgent": "2023-08-13T04:46:03.861Z",
            "muted": [
                "2023-08-13T04:46:26.827Z"
            ],
            "unmuted": [
                "2023-08-13T04:46:37.042Z"
            ],
            "onHold": [
                "2023-08-13T04:46:11.246Z"
            ],
            "resumed": [
                "2023-08-13T04:46:53.481Z"
            ]
        },
        "endedBy": "Agent"

Field Name	Description
endedBy	Which party disconnected the call
id	All Contact ID's pertaining to the contact
events	Timestamps of key events in the interaction
direction	Contact direction from agent's perspective
durationSec	Contact Duration
type	Contact Type