"contact": {
      "endedBy": "Customer",
      "id": {
        "next": "",
        "previous": "",
        "current": "b5914891-7fdc-40af-9631-b54ead242626"
      },
      "events": {
        "connectingToAgent": "2021-07-20T04:08:18.65Z",
        "incomingToPlatform": "2021-07-20T04:08:25Z",
        "connectedToAgent": "2021-07-20T04:08:25Z",
        "disconnected": "2021-07-20T04:08:35Z"
      },
      "direction": "Outbound",
      "durationSec": 10,
      "type": "VOICE",
      "initiation": "OUTBOUND",
      "recordingUrl": null,
      "disconnectReason": "CUSTOMER_DISCONNECT"
    },

Field Name

Example Data

Description

endedBy

Customer

Which party disconnected the call

id

b5914891-7fdc-40af-9631-b54ead242626

All Contact ID's pertaining to the contact

events

connectingToAgent: 2021-07-20T04:08:18.65Z

Timestamps of key events in the interaction

direction

Outbound

Contact direction from agent's perspective

durationSec

10

Contact Duration

type

VOICE

Contact Type

initiation

OUTBOUND

Original contact direction

recordingUrl

http://s3.unbeaconed.com/venerational/outsweeping

URL of contact recording (if available)

disconnectReason

CUSTOMER_DISCONNECT

System generated reason for call disconnection