Account - Operata Developer Hub

The accountProperties object identifies the Operata group a NICE CXOne Interaction belongs to. The Agent Experience Collector attaches it to every Interaction record it streams from the NICE CXOne platform.

Schema

"accountProperties": {
  "operataGroupId": "a28453f9-abab-cdcd-efef-84d9e67ac297",
  "operataGroupName": "Operata Demo",
  "service": "NICE CXOne"
}

Fields

Name	Type	Required	Description	Example
`operataGroupId`	string (UUID)	yes	Operata Group ID assigned at account creation. The credential identifier used in API requests.	`a28453f9-abab-cdcd-efef-84d9e67ac297`
`operataGroupName`	string	yes	Friendly name of the Operata account.	`Operata Demo`
`service`	string	yes	Contact-center platform the Interaction came from. Always `NICE CXOne` for pages in this group.	`NICE CXOne`

Genesys Cloud

Interaction

​Schema

​Fields

Schema

Fields