Agent feedback - Operata Developer Hub

The agentFeedback object is the structured payload agents submit from the Agent Experience Collector toolbar when they report an issue during or after an Amazon Connect Contact.

Schema

{
  "category": "Softphone would not work",
  "message": "Could not hear customer",
  "scenario": "Outbound",
  "severity": "Critical"
}

Fields

Name	Type	Required	Description	Example
`category`	string	yes	Issue category selected by the agent from the feedback form’s category list.	`Softphone would not work`
`message`	string	yes	Free-text message entered by the agent describing the issue.	`Could not hear customer`
`scenario`	string	yes	Contact direction at the time the feedback was submitted. One of `Inbound`, `Outbound`.	`Outbound`
`severity`	string	yes	Severity level selected by the agent. One of `Critical`, `High`, `Medium`, `Low`.	`Critical`

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