Agent feedback - Operata Docs

The agentFeedback object is the structured payload agents submit from the Agent Collector toolbar when they report an issue during or after an Amazon Connect Contact.

Schema

{
  "category": "Softphone would not work",
  "message": "Could not hear customer",
  "scenario": "Outbound",
  "severity": "Critical"
}

Fields

Name	Type	Required	Description	Example
`category`	string	yes	Issue category selected by the agent from the feedback form’s category list.	`Softphone would not work`
`message`	string	yes	Free-text message entered by the agent describing the issue.	`Could not hear customer`
`scenario`	string	yes	Contact direction at the time the feedback was submitted. One of `Inbound`, `Outbound`.	`Outbound`
`severity`	string	yes	Severity level selected by the agent. One of `Critical`, `High`, `Medium`, `Low`.	`Critical`

​Schema

​Fields

Schema

Fields