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Install the Agent Experience Collector (AEC) on Microsoft Edge so every agent contact captures machine, network, and softphone telemetry and streams it to Operata.

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Before you start

  • An Operata account and your Operata Group ID.
  • Microsoft Edge on a supported version. See Browser compatibility for the current list.
  • For enterprise deployments: admin access to your Microsoft Edge policy or device-management tool.

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Steps

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1. Install the extension

Open the Operata Collector listing in Microsoft Edge Add-ons and click Get. For packaged enterprise deployments on Windows and macOS, follow Microsoft’s guide to managing Edge extensions and push extension ID ghgkknhlginpepabafckbejbpfmdppjk through your existing policy.

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2. Confirm the extension is loaded

Open edge://extensions/ in the agent’s browser. The Operata Collector appears in the list with the toggle in the on position. Edge maintains the extension automatically; the Microsoft Edge Add-ons listing shows the current version.

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3. Place a test contact

Have the agent open the contact center softphone in the same browser profile and place a test contact end to end.

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Verify

In the Operata console, open Contacts and filter to the last 10 minutes. Your test contact appears with the serviceAgent field populated — browser.name reads Edg (Edge’s user-agent identifier) and operataChromeExtVersion matches the version shown in edge://extensions/. (The field name keeps the Chrome prefix because the Edge extension shares the build pipeline with the Chrome version.)