headset object captures Jabra headset device details and per-Interaction call-quality metrics for the agent endpoint. The Agent Experience Collector collects headset data only when headset collection is enabled; it’s off by default and supports a defined set of Jabra models. For the Amazon Connect equivalent, see Headset logs.
Schema
"headset": {
"modelName": "Jabra Engage 50",
"serialNumber": "000045dd662b",
"apiVersion": "3.0.0-beta.4",
"firmwareVersion": "2.4.0",
"metrics": {
"deviceMuteCount": 0,
"deviceVolumeAdjustCount": 0,
"misalignedBoomArmCount": 1,
"backgroundNoiseDb": { "min": 37, "max": 37, "avg": 37 },
"exposureDb": { "min": 46, "max": 46, "avg": 46 },
"speech": {
"totalSeconds": 9.33,
"txSpeechTotal": 7,
"txSpeechTotalPct": 75.02,
"rxSpeechTotal": 0.45,
"rxSpeechTotalPct": 4.82,
"crossTalkTotal": 0,
"crossTalkTotalPct": 0,
"silenceTotal": 1.88,
"silenceTotalPct": 20.16
}
}
}
Fields
| Name | Type | Required | Description | Example |
|---|---|---|---|---|
modelName | string | yes | Jabra headset model name. | Jabra Engage 50 |
serialNumber | string | yes | Jabra headset serial number. | 000045dd662b |
apiVersion | string | yes | Jabra SDK API version reported by the headset. | 3.0.0-beta.4 |
firmwareVersion | string | yes | Jabra headset firmware version. | 2.4.0 |
metrics.deviceMuteCount | integer | yes | Number of mute events triggered on the headset during the Interaction. | 0 |
metrics.deviceVolumeAdjustCount | integer | yes | Number of volume adjustments on the headset during the Interaction. | 0 |
metrics.misalignedBoomArmCount | integer | yes | Number of times the boom-arm microphone was detected in an incorrect position during the Interaction. | 1 |
metrics.backgroundNoiseDb | object | yes | Background noise in decibels — min, max, avg across the Interaction. | { "min": 37, "max": 37, "avg": 37 } |
metrics.exposureDb | object | yes | Audio exposure in decibels — min, max, avg across the Interaction. | { "min": 46, "max": 46, "avg": 46 } |
metrics.speech.totalSeconds | number | yes | Total Interaction duration as measured by the headset, in seconds. | 9.33 |
metrics.speech.txSpeechTotal | number | yes | Transmit audio time (agent speaking), in seconds. | 7 |
metrics.speech.txSpeechTotalPct | number | yes | Transmit audio time as a percentage of the Interaction. | 75.02 |
metrics.speech.rxSpeechTotal | number | yes | Receive audio time (customer speaking), in seconds. | 0.45 |
metrics.speech.rxSpeechTotalPct | number | yes | Receive audio time as a percentage of the Interaction. | 4.82 |
metrics.speech.crossTalkTotal | number | yes | Cross-talk time during the Interaction, in seconds. | 0 |
metrics.speech.crossTalkTotalPct | number | yes | Cross-talk time as a percentage of the Interaction. | 0 |
metrics.speech.silenceTotal | number | yes | Silence time during the Interaction, in seconds. | 1.88 |
metrics.speech.silenceTotalPct | number | yes | Silence time as a percentage of the Interaction. | 20.16 |