Headset - Operata Docs

The headset object captures Jabra headset device details and per-Interaction call-quality metrics for the agent endpoint. The Agent Collector collects headset data only when headset collection is enabled; it’s off by default and supports a defined set of Jabra models. For the Amazon Connect equivalent, see Headset logs.

Schema

"headset": {
  "modelName": "Jabra Engage 50",
  "serialNumber": "000045dd662b",
  "apiVersion": "3.0.0-beta.4",
  "firmwareVersion": "2.4.0",
  "metrics": {
    "deviceMuteCount": 0,
    "deviceVolumeAdjustCount": 0,
    "misalignedBoomArmCount": 1,
    "backgroundNoiseDb": { "min": 37, "max": 37, "avg": 37 },
    "exposureDb":        { "min": 46, "max": 46, "avg": 46 },
    "speech": {
      "totalSeconds": 9.33,
      "txSpeechTotal": 7,
      "txSpeechTotalPct": 75.02,
      "rxSpeechTotal": 0.45,
      "rxSpeechTotalPct": 4.82,
      "crossTalkTotal": 0,
      "crossTalkTotalPct": 0,
      "silenceTotal": 1.88,
      "silenceTotalPct": 20.16
    }
  }
}

Fields

Name	Type	Required	Description	Example
`modelName`	string	yes	Jabra headset model name.	`Jabra Engage 50`
`serialNumber`	string	yes	Jabra headset serial number.	`000045dd662b`
`apiVersion`	string	yes	Jabra SDK API version reported by the headset.	`3.0.0-beta.4`
`firmwareVersion`	string	yes	Jabra headset firmware version.	`2.4.0`
`metrics.deviceMuteCount`	integer	yes	Number of mute events triggered on the headset during the Interaction.	`0`
`metrics.deviceVolumeAdjustCount`	integer	yes	Number of volume adjustments on the headset during the Interaction.	`0`
`metrics.misalignedBoomArmCount`	integer	yes	Number of times the boom-arm microphone was detected in an incorrect position during the Interaction.	`1`
`metrics.backgroundNoiseDb`	object	yes	Background noise in decibels — `min`, `max`, `avg` across the Interaction.	`{ "min": 37, "max": 37, "avg": 37 }`
`metrics.exposureDb`	object	yes	Audio exposure in decibels — `min`, `max`, `avg` across the Interaction.	`{ "min": 46, "max": 46, "avg": 46 }`
`metrics.speech.totalSeconds`	number	yes	Total Interaction duration as measured by the headset, in seconds.	`9.33`
`metrics.speech.txSpeechTotal`	number	yes	Transmit audio time (agent speaking), in seconds.	`7`
`metrics.speech.txSpeechTotalPct`	number	yes	Transmit audio time as a percentage of the Interaction.	`75.02`
`metrics.speech.rxSpeechTotal`	number	yes	Receive audio time (customer speaking), in seconds.	`0.45`
`metrics.speech.rxSpeechTotalPct`	number	yes	Receive audio time as a percentage of the Interaction.	`4.82`
`metrics.speech.crossTalkTotal`	number	yes	Cross-talk time during the Interaction, in seconds.	`0`
`metrics.speech.crossTalkTotalPct`	number	yes	Cross-talk time as a percentage of the Interaction.	`0`
`metrics.speech.silenceTotal`	number	yes	Silence time during the Interaction, in seconds.	`1.88`
`metrics.speech.silenceTotalPct`	number	yes	Silence time as a percentage of the Interaction.	`20.16`

​Schema

​Fields

Schema

Fields