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These are complete example payloads for each Amazon Connect collection phase — pre-contact, during contact, and post-contact. For the full list of fields and send frequencies, see Data summary and frequency.

Pre-contact

The following JSON shows the data Operata collects at the initialization of a contact.

During contact

The following JSON shows the data Operata collects during a contact.

After contact

The following JSON shows the data Operata collects at the completion of a contact.