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Operata certifies specific platforms, softphones, browsers, and headsets. Coverage varies by edition, and every product version has a defined support lifecycle.

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Reference pages

  • Platform compatibility — certified versions of Amazon Connect, Genesys Cloud, and NICE CXOne and the supported softphones for each.
  • Browser compatibility — supported Chrome and Edge versions for the Agent Experience Collector.
  • Headset compatibility — supported Jabra devices, operating systems, and browsers.
  • Feature matrix — which features ship in Core, Enterprise, and Enterprise+ across every verified platform.
  • Product lifecycle — support phases, notice periods, and the current lifecycle status of every Operata product version.
For the full list of supported integrations beyond the verified CCaaS (Contact Center as a Service) platforms — Voice AI, CPaaS, observability backends — see the integrations hub.
  • Integrations hub — all platforms Operata connects to, beyond the certified CCaaS set.