- What’s collected — Genesys Cloud — the data groups Operata collects from Genesys Cloud and how often.
- Genesys Cloud privacy and redaction — the fields Operata retains and the redaction model.
- Connect Genesys Cloud — how the integration streams Conversation analytics into Operata.
Genesys Cloud
Genesys Cloud
Field-level data reference for Genesys Cloud is in progress. Until it lands, see what Operata collects from Genesys Cloud and how to redact it.
Field-level reference tables for Genesys Cloud data are in progress. The Amazon Connect and NICE CXOne field references are complete; the Genesys Cloud tables land in a later release.
In the meantime, these pages cover what Operata collects from Genesys Cloud and how the data is shaped: