Insights
Operata creates insight tags, based on the data captured breaching Operata defined parameters.
"insights": {
"count": 2,
"tags": [
{
"description": "Very High Agent connection time"
},
{
"description": "High RTT"
}
]
}| Field Name | Example Data | Description |
|---|---|---|
| count | 2 | Count of insights detected during the call. |
| tags | Very High Agent connection time | Description of the insight detected on the call |
Updated about 1 year ago