insights object lists every insight Operata raised for one Amazon Connect Contact. Each entry maps to a named detection in the insights catalog; see Insights for the underlying concept.
Schema
"insights": {
"count": 2,
"tags": [
{
"id": "ins_01HXYZ8K3M7Q4R2P6T9V0W",
"type": "high_agent_connection_time",
"description": "Very High Agent connection time",
"severity": "Severe",
"value": 14.2,
"unit": "seconds",
"contactId": "b0c9d4d1-aaaa-bbbb-cccc-ee75d4240340",
"detectedAt": "2026-05-18T10:14:43Z"
},
{
"id": "ins_01HXYZ8K3M7Q4R2P6T9V0X",
"type": "high_rtt",
"description": "High RTT",
"severity": "Minor",
"value": 280,
"unit": "milliseconds",
"contactId": "b0c9d4d1-aaaa-bbbb-cccc-ee75d4240340",
"detectedAt": "2026-05-18T10:15:02Z"
}
]
}
Fields
| Name | Type | Required | Description | Example |
|---|---|---|---|---|
count | integer | yes | Number of insights raised on this Contact. | 2 |
tags | object[] | yes | Insights raised on this Contact. Empty array when no insights were raised. | — |
tags[].id | string | yes | Unique insight ID. Stable across queries; safe to use as a primary key. | ins_01HXYZ8K3M7Q4R2P6T9V0W |
tags[].type | string | yes | Insight type, matching an entry in the insights catalog. | high_agent_connection_time |
tags[].description | string | yes | Human-readable description of the insight. | Very High Agent connection time |
tags[].severity | string | yes | Severity level. One of Minor, Severe, Terminal. | Severe |
tags[].value | number | no | Measured value that triggered the insight. Absent for insights that don’t carry a numeric measurement. | 14.2 |
tags[].unit | string | no | Unit of measurement for value. Common values: seconds, milliseconds, percent, count. | seconds |
tags[].contactId | string (UUID) | yes | Amazon Connect Contact ID this insight applies to. | b0c9d4d1-aaaa-bbbb-cccc-ee75d4240340 |
tags[].detectedAt | string (ISO 8601) | yes | When Operata raised the insight. UTC. | 2026-05-18T10:14:43Z |