Agent headsets and AI audio tooling

Audio quality problems usually start at the agent’s desk. The Agent Collector reads the audio path directly: which headset is connected, what it measured, and whether AI audio processing was running between the headset and the softphone.

How it works

The Agent Collector browser extension talks to the vendor software already installed on the agent’s machine. Each vendor exposes something different, so what Operata captures depends on which one you run.

What you get

Device attribution — the make and model in use on each contact, on the Headset Inventory page.
Headset audio measurements — levels read at the device rather than inferred from the stream.
Processing state — whether noise cancellation or accent conversion was active while the agent was talking.

Together these answer the question a voice quality dashboard can’t: was it the network, the device, or the software processing the audio?

Supported vendors

Vendor	What Operata captures	Setup
Jabra	Headset statistics and call control on supported Engage and Evolve devices	Jabra quick start
Krisp	The connected headset, plus whether noise cancellation and accent conversion are enabled	Krisp integration
Sanas	The connected headset behind the Sanas application	Sanas integration

Headset compatibility — supported devices, operating systems, and browsers.
Headset logs — the data reference for what Operata stores.
Jabra dashboard — where headset data lands in the app.
Audio levels — how Operata measures loudness and background noise.

​How it works

​What you get

​Supported vendors

​Related

How it works

What you get

Supported vendors

Related