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The Operata Agent Experience Collector is certified against specific versions of each supported CCaaS (Contact Center as a Service) platform. This page lists those certified configurations for Amazon Connect, Genesys Cloud, and NICE CXOne. For browser and headset requirements, see Browser compatibility and Headset compatibility. For feature availability by edition, see the feature matrix.

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Amazon Connect

The following versions of Amazon Connect Contact Control Panel (CCP), Streams, and RTC are certified for use with the Collector. Operata has tested older CCP, Streams, and RTC versions and may support them by prior agreement. Contact support@operata.com to discuss your version requirements. The Amazon Connect SDK source is hosted on GitHub: For installation, see Amazon Connect integration.

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Genesys Cloud

Operata supports the Genesys Cloud WebRTC Softphone (browser-based). For installation, see Genesys Cloud integration.

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NICE CXOne

Operata supports the NICE CXOne MAX WebRTC Softphone. For installation, see NICE CXOne integration.