Account properties - Operata Docs

The accountProperties object identifies the Operata account, Amazon Connect instance, and AWS region a Contact belongs to. The Cloud Collector attaches it to every Contact record it ships to Operata.

Schema

"accountProperties": {
  "operataGroupId": "a28453f9-abab-cdcd-efef-84d9e67ac297",
  "operataGroupName": "Operata Demo",
  "service": "Amazon Connect",
  "serviceAccountNumber": "012345678910",
  "serviceInstanceId": "62e2306a-aaaa-bbbb-cccc-5a1508195aa5",
  "region": "ap-southeast-2"
}

Fields

Name	Type	Required	Description	Example
`operataGroupId`	string (UUID)	yes	Operata Group ID assigned at account creation. The credential identifier used in API requests.	`a28453f9-abab-cdcd-efef-84d9e67ac297`
`operataGroupName`	string	yes	Friendly name of the Operata account.	`Operata Demo`
`service`	string	yes	Contact-center platform the contact came from. Always `Amazon Connect` for pages in this group.	`Amazon Connect`
`serviceAccountNumber`	string	no	AWS account number that owns the Amazon Connect instance. Present when CTR collection is enabled.	`012345678910`
`serviceInstanceId`	string (UUID)	no	Amazon Connect instance ID. Present when CTR collection is enabled.	`62e2306a-aaaa-bbbb-cccc-5a1508195aa5`
`region`	string	no	AWS region the Amazon Connect instance runs in. Present when CTR collection is enabled.	`ap-southeast-2`

​Schema

​Fields

Schema

Fields