Data groups by phase
Related
- Example payloads — real JSON for each phase.
- Data collection — Amazon Connect — the two-source model for Amazon Connect.
- Data collection — Genesys Cloud — the browser-only model for Genesys Cloud.
What's collected
Data summary and frequency
Every data group Operata collects, organized by collection phase — pre-contact, during contact, post-contact — with send frequency for each.
Operata collects data across three phases of the contact lifecycle — pre-contact, during contact, and post-contact. The table below maps each data group to its phase and send frequency; each row links to the Data reference glossary entry for that group.