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Guides API Reference Change Log Lifecycle Policy

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Documentation

Operata Developer Hub
Customer Journey Trace
Operata MCP Server (Preview)
Installing Agent Experience Collector
- Chrome Extension
- Edge Extension
Insights Catalog
Agent VPN bypass URL
AWS Integration
Operata Cloud Orchestrator for Amazon Connect
- Creating Operata Orchestrator
Enabling Heartbeat
Heartbeat Virtual Agent
- Virtual Agent troubleshooting
Single Sign On (SSO)
Amazon EventBridge for Operata
- Configuration
- Event Catalog
IVR Flow Log Collection
Amazon Lex Integration
Contact Lens integration
- Installation
- Charges
Operata Lifecycle
Operata Integrations Hub

Compatibility

Browser
Amazon Connect
Genesys Cloud
NICE CXone
Headsets
Supported features by platform

Data Collection Summary

Overview: Amazon Connect
Overview: Genesys Cloud
Data Summary & Frequency
Examples
Personally Identifiable Information (PII)

Data Glossary V2 (Amazon Connect)

Account
Contact
Agent
Call Signalling & Handling Events
Machine, Browser & Network Data
System CPU & Memory Usage
Headset Logs
Geolocation & ISP
WebRTC Session
Agent Feedback
CCP Agent States
CCP Error Logs
Insights
Contact Lens (CL)
Contact Trace Records (CTR)

Data Glossary V2 (NICE CXOne)

Agent Feedback
Account
WebRTC Session
Agent
Jabra Headsets
Interaction
Insights

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CCP Error Logs

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CCP Error Logs
Full documentation for CCP Error Logs can be found here

Updated 10 months ago

CCP Agent States