What’s in this section
- Privacy and redaction concept — the model behind redaction: what runs where, what you control, and what stays raw.
- PII — what counts as PII in the data Operata collects.
- Redaction config (API) — the API entry point for managing allow-list and deny-list rules.
Guides
For task-oriented walkthroughs, see the redaction guides:- Configure CTR redaction — Amazon Connect CTR.
- Configure Genesys redaction — Genesys Cloud conversation data.
- Configure contact-flow log redaction — Amazon Connect contact-flow logs.
- Configure Lex redaction — Amazon Lex slot values and events.