25-March-2026

Minor Enhancements

Edge and Chrome browsers

• Krisp and Sanas support - enable collection of the Headset device using Krisp/Sanas as well as enabled features such as noise cancellation and accent conversion.
• Allow initialisation of the extension when window.pwt is undefined

23-March-2026

Minor Enhancements

Edge and Chrome browsers

• Amazon Connect - Improvements to Agent Auto answer data collection

04-March-2026

Minor Enhancements

Edge and Chrome browsers

• Improvements to MissedCallAgent detection
• Support for Headset identification when using the Krisp application.
• Improved data collection for Genesys environments (queues and missed calls)

02-Mar-2026

Minor Enhancements

Edge and Chrome browsers

• Enable Log collection in Genesys environments

24-Feb-2026

Minor Bug fixes

Edge and Chrome browsers

• Resolved issue with Agent Audio for Heartbeat tests
• Ignore microphone_not_shared notification if mic is available.
• Fix invalid URI encoding for agent username in agent config fetch.

19-Feb-2026

Updates for WCAG compliance

Edge and Chrome browsers

Improved UI for WCAG 2.2 compliance

30-Jan-2025

Transferred calls improved data collections

Edge and Chrome browsers

Collect initial contact id in the summary v2 payload to better understand call transfers

12-Jan-2025

Updates for WCAG compliance

Edge and Chrome browsers

Improved UI for WCAG 2.2 compliance

18-Dec-2025

Updates for WCAG compliance

Edge and Chrome browsers

• Improved UI for WCAG 2.2 compliance

12-Dec-2025

Updates to Headset Change data capture

Edge and Chrome browsers

• Improvement in the way we track headset changes during calls