04-March-2026
Minor Enhancements
Edge and Chrome browsers
- Improvements to MissedCallAgent detection
- Support for Headset identification when using the Krisp application.
- Improved data collection for Genesys environments (queues and missed calls)
02-Mar-2026
Minor Enhancements
Edge and Chrome browsers
- Enable Log collection in Genesys environments
24-Feb-2026
Minor Bug fixes
Edge and Chrome browsers
- Resolved issue with Agent Audio for Heartbeat tests
- Ignore microphone_not_shared notification if mic is available.
- Fix invalid URI encoding for agent username in agent config fetch.
19-Feb-2026
Updates for WCAG compliance
Edge and Chrome browsers
Improved UI for WCAG 2.2 compliance
30-Jan-2025
Transferred calls improved data collections
Edge and Chrome browsers
Collect initial contact id in the summary v2 payload to better understand call transfers
12-Jan-2025
Updates for WCAG compliance
Edge and Chrome browsers
Improved UI for WCAG 2.2 compliance
18-Dec-2025
Updates for WCAG compliance
Edge and Chrome browsers
- Improved UI for WCAG 2.2 compliance
12-Dec-2025
Updates to Headset Change data capture
Edge and Chrome browsers
- Improvement in the way we track headset changes during calls
12-Nov-2025
Remove audio setting capability from within Agent Copilot
Edge and Chrome browsers
- The capability to set the Mic and Speaker settings from within Agent Copilot has been removed to provide a more consistent experience to agents - changes only made using the native softphone or device settings.
- The AX Copilot alert has also been updated to remove the 'Change Device settings' button.
16-Oct-2025
Updates to locally calculated insights
Edge and Chrome browsers
- Updates and additions to locally calculated insights