Operata

Operata Developer Hub

Welcome to the Operata developer hub. You'll find comprehensive guides and documentation to help you start working with Operata as quickly as possible, as well as support if you get stuck. Let's jump right in!

Guides    API Reference
fixed

Version 2.2.0

Posted by John Mitchem 8 months ago
  • Agent Status bug fixes - fixes to ContactId and CustomerBusy reporting.
added

Version 2.1.9

Posted by John Mitchem 8 months ago
  • Jabra Headset performance statistics - productionise the integration of Jabra headset performance data into the Operata platform.

  • Agent events collection - extend Operata JS collector application to capture agent events and error messages from the softphone (CCP)

  • Agent status dashboard - Add 'Agent Status' dashboard to the main UI and API data set

added

Version 2.1.8

Posted by John Mitchem 9 months ago
  • Simulate compliance notification - AWS load test compliance notification when creating or running a campaign that exceeds defined thresholds

  • API access to Operata Data - Secure (API Secret) Access to Operata statistics using API

  • Conductor CloudFormation - Customer creation of Operata conductor using Cloudformation

added

Version 2.1.7

Posted by John Mitchem 10 months ago
  • Time Synchronisation - Operata time synchronisation to enable accurate event measurement

  • Additional call timestamp events from agent softphone - Detailed events from Agent softphone added to the call summary to improve end-to-end understanding and analysis

  • Display timeline of events on a call - Graphical representation of Interaction events added to the 'GET THE DETAILS' Dashboard view of Operata for better insights

added

Version 2.1.6

Posted by John Mitchem 10 months ago
  • Implement Operata collector for ServiceNow - Operata collector created to sit within a Connect softphone embedded into ServiceNow

  • Implement Operata collector for Salesforce - Operata collector created to sit within a Connect softphone embedded into Salesforce

  • Wizard Layout improvements - Added explainer text to the Wizard options in Simulate

added

Version 2.1.5

Posted by John Mitchem 11 months ago

Operata filters moved to local time-zone - Browser time-zone used to convert UTC to local time to simplify the use of Operata filters

improved

Version 2.1.4

Posted by John Mitchem 11 months ago

RollingUpdate to prevent downtime - Change to method of delivering updates to remove any customer downtime and support 24x7 operations

improved

Version 2.1.3

Posted by John Mitchem 11 months ago
  • Agent browser version detection - Collect and display the type and version of Agent Browser to assist with issue resolution and voice quality trending

  • Support for Amazon Connect Streams 1.4.7 - Support for Amazon Connect Streams 1.4.7

added

Version 2.1.2

Posted by John Mitchem about a year ago
  • Answer treatment CSV - Allow complex answer call treatment (input of many account numbers etc) through csv upload of required digits

  • AWS Marketplace integration - Allow customers to subscribe to Operata from AWS Marketplace

  • Support for Amazon Connect Streams 1.4.6 - Support for Amazon Connect Streams 1.4.6

added

Version 2.1.1

Posted by John Mitchem about a year ago
  • Min call duration calculation - Automatically calculate the minimum call duration when entering load test (Simulate) parameters

  • Logging format to JSON - Expose the raw JSON details via the 'GET THE DETAILS' call records

  • Simulate Call Answer treatment 'w' abbreviation - Simplify answer call treatment with abbreviated wait statements