15-Oct-2025

Auto load extension and resolve Agent Reported issue guidance text

Edge and Chrome browsers

• Auto load Operata extension when added to Chrome and Edge (does not require a browser refresh)
• UI configured agent reported issue guidance now appears in Agent Copilot

06-Oct-2025

Auto load extension

Edge browsers

• Auto load Operata extension when added to Edge (does not require a browser refresh)

22-Aug-2025

Agent Copilot UI update

Chrome and Edge browsers

• Agent Copilot popup placement and CSS loading inside the shadow root.

14-Aug-2025

Agent Copilot ART update

Chrome and Edge browsers

• Updated WebSocket connection to no longer require the Heartbeat tag and added telemetry logging for WebSocket connection type
• Updated the Agent Readiness test to use of pool number with the ART Key.

12-Aug-2025

Agent Copilot ART update

Chrome and Edge browsers

• Update the approach to tagging Agent Readiness Tests to improve the accuracy of the results dashboard and billing.

04-Aug-2025

Agent Copilot ART update

Chrome and Edge browsers

• Update the approach to creating Agent Readiness Tests to improve the accuracy of the results seen in the ART dashboard.

28-Jul-2025

Agent Copilot UI refinement

Chrome and Edge browsers

• Default to “Report Issue” tab when Agent Copilot is opened and no alerts or actions are present.
• Fixed an issue where Alert and Action toasts were not dismissing after they expire

25th July 2025

Persistent Agent Connection support

Chrome and Edge browsers

• Support for agents using Amazon Connect Persistent Agent Connection.

23rd July 2025

Additional telemetry

Chrome and Edge browsers

• Add telemetry logging to detect customers who have enabled CCP agent persistent connections.

17th July 2025

UI updates for the new Agent Messenger widget (Agent Copilot)

Chrome and Edge browsers

• A number of UI updates to progress release of the new Agent Messenger widget, branded Agent Copilot.