Operata

Operata Developer Hub

Welcome to the Operata developer hub. You'll find comprehensive guides and documentation to help you start working with Operata as quickly as possible, as well as support if you get stuck. Let's jump right in!

Guides    API Reference
improved

Version 2.1.4

Posted by John Mitchem about a year ago

RollingUpdate to prevent downtime - Change to method of delivering updates to remove any customer downtime and support 24x7 operations

improved

Version 2.1.3

Posted by John Mitchem about a year ago
  • Agent browser version detection - Collect and display the type and version of Agent Browser to assist with issue resolution and voice quality trending

  • Support for Amazon Connect Streams 1.4.7 - Support for Amazon Connect Streams 1.4.7

added

Version 2.1.2

Posted by John Mitchem about a year ago
  • Answer treatment CSV - Allow complex answer call treatment (input of many account numbers etc) through csv upload of required digits

  • AWS Marketplace integration - Allow customers to subscribe to Operata from AWS Marketplace

  • Support for Amazon Connect Streams 1.4.6 - Support for Amazon Connect Streams 1.4.6

added

Version 2.1.1

Posted by John Mitchem about a year ago
  • Min call duration calculation - Automatically calculate the minimum call duration when entering load test (Simulate) parameters

  • Logging format to JSON - Expose the raw JSON details via the 'GET THE DETAILS' call records

  • Simulate Call Answer treatment 'w' abbreviation - Simplify answer call treatment with abbreviated wait statements

added

Version 2.1.0

Posted by John Mitchem about a year ago
  • Email validation and welcome email - New Teammates to be sent an email validation email and then an email to set-their password

  • Connect-rtc-js v1.1.6 - Support for the latest rtc js

added

Version 2.0.9

Posted by John Mitchem about a year ago
  • NETWORK PERFORMANCE dashboard updates - Add average figures for all collected data types (MOS, RTT, Packet Loss and Jitter)

  • Forgot my password' support on login page - Enable users to reset their own password from the main page

  • CSV exports - Ability to export softphone/network records from Get the Details dashboard UI

added

Version 2.0.8

Posted by John Mitchem about a year ago

Conductor prototype release - Prototype release of the Operata AWS data aggregator (Conductor) to expose the performance of interactions within Connect.