15th April 2025
Chrome and Edge browsers
Resolved Heartbeat reference Audio file play
- CCP Mute function change prevented the Heartbeat Agent reference audio file from being played, this version resolves the issue.
11th- April-2025
Chrome and Edge browsers
Improved Agent Readiness Test
- Reduce the time taken to complete the Agent Readiness Test process.
28-March-2025
Chrome and Edge browsers
Improved support for Nice CXone
- Update to collect Nice CXone Agent ID
12-March-2025
Chrome and Edge browsers
Support for new MS Edge Browser API
- Update to ensure full support against the new MS Edge API
13-Feb-2025
Chrome and Edge browsers
Enable Adagio components for Agent Collector v2
- Update to enable new graphical components to support the net iteration of the Agent Collector widget
Agent Readiness Test and Data Teams
Operata have launched an agent readiness feature and Data Teams (role based access to specific data) as part of the Kora release - details here.
07-Feb-2025
Chrome and Edge browsers
HDX Media performance data collection issue
- Resolves CCP media data collection where environments use proprietary connect-rtc and open source version.
30-Jan-2025
Chrome and Edge browsers
Salesforce UI issue resolution
- Cosmetic UI error issue resolved for Amazon Connect with Salesforce users.
9-Jan-2025
Chrome and Edge browsers
Agent Start of Day
- Support for the new Agent Start of Day service - see Operata for details.
7-Jan-2025
Chrome and Edge browsers
HDX improvements
- Support data collection in hybrid environments with agents running both non-HDX and HDX environments