28-March-2025

Chrome and Edge browsers

Improved support for Nice CXone

• Update to collect Nice CXone Agent ID

12-March-2025

Chrome and Edge browsers

Support for new MS Edge Browser API

• Update to ensure full support against the new MS Edge API

13-Feb-2025

Chrome and Edge browsers

Enable Adagio components for Agent Collector v2

• Update to enable new graphical components to support the net iteration of the Agent Collector widget

Agent Readiness Test and Data Teams

Operata have launched an agent readiness feature and Data Teams (role based access to specific data) as part of the Kora release - details here.

07-Feb-2025

Chrome and Edge browsers

HDX Media performance data collection issue

• Resolves CCP media data collection where environments use proprietary connect-rtc and open source version.

30-Jan-2025

Chrome and Edge browsers

Salesforce UI issue resolution

• Cosmetic UI error issue resolved for Amazon Connect with Salesforce users.

9-Jan-2025

Chrome and Edge browsers

Agent Start of Day

• Support for the new Agent Start of Day service - see Operata for details.

7-Jan-2025

Chrome and Edge browsers

HDX improvements

• Support data collection in hybrid environments with agents running both non-HDX and HDX environments

12-Dec-2024

Chrome and Edge browsers

HDX and Nice CXOne improvements

• Improvements to HDX data collection
• Enables Nice CXone media data collection when using Azure VDI

18-Nov-2024

Chrome and Edge browsers

Improved support for HDX and support for non-standard Approved Origin URL's

• Capture HDX performance metrics when configured as a Custom Softphone in Operata Group configuration.
• Ignore trailing slash when determining if current frame url is a valid