12-Dec-2024

Chrome and Edge browsers

HDX and Nice CXOne improvements

  • Improvements to HDX data collection
  • Enables Nice CXone media data collection when using Azure VDI

18-Nov-2024

Chrome and Edge browsers

Improved support for HDX and support for non-standard Approved Origin URL's

  • Capture HDX performance metrics when configured as a Custom Softphone in Operata Group configuration.
  • Ignore trailing slash when determining if current frame url is a valid

31-Oct-2024

Chrome and Edge browsers

Tango support

  • Enhancement to support customers using the Tango CRM platform.

11-Oct-2024

Chrome and Edge browsers

Stability and telemetry updates

  • General improvements to load tolerance in poor networks and enhanced telemetry.

10-Oct-2024

Chrome and Edge browsers

Tagging for VDI, HDX and standard WebRTC environments

  • Enhancement to capture VDI, CitrixHDX and Standard WebRTC media strategies for every call.

08-Oct-2024

Chrome and Edge browsers

Improve Agent environment data collection

  • Agent Collector captures the underlying operating system (and version) that agents are using to assist in troubleshooting any performance issues.

7-Oct-2024

Chrome and Edge browsers

Amazon Workspace UI fix

  • UI fixes for Amazon Connect Agent Workspace environments

03-Sep-2024

Chrome and Edge browsers

Improve Agent Start of Day testing

  • Improvements to the Agent Start of day testing features.

27-Aug-2024

Chrome and Edge browsers

Clamp Agent messenger position

  • Resolve issues where it was possible to move Agent Messenger to a position that is not visible by the user.

01-Aug-2024

Chrome and Edge browsers

Agent Start of Day testing support

  • Initial Beta support for the agent start of day process