12-Dec-2024
Chrome and Edge browsers
HDX and Nice CXOne improvements
- Improvements to HDX data collection
- Enables Nice CXone media data collection when using Azure VDI
18-Nov-2024
Chrome and Edge browsers
Improved support for HDX and support for non-standard Approved Origin URL's
- Capture HDX performance metrics when configured as a Custom Softphone in Operata Group configuration.
- Ignore trailing slash when determining if current frame url is a valid
31-Oct-2024
Chrome and Edge browsers
Tango support
- Enhancement to support customers using the Tango CRM platform.
11-Oct-2024
Chrome and Edge browsers
Stability and telemetry updates
- General improvements to load tolerance in poor networks and enhanced telemetry.
10-Oct-2024
Chrome and Edge browsers
Tagging for VDI, HDX and standard WebRTC environments
- Enhancement to capture VDI, CitrixHDX and Standard WebRTC media strategies for every call.
08-Oct-2024
Chrome and Edge browsers
Improve Agent environment data collection
- Agent Collector captures the underlying operating system (and version) that agents are using to assist in troubleshooting any performance issues.
7-Oct-2024
Chrome and Edge browsers
Amazon Workspace UI fix
- UI fixes for Amazon Connect Agent Workspace environments
03-Sep-2024
Chrome and Edge browsers
Improve Agent Start of Day testing
- Improvements to the Agent Start of day testing features.
27-Aug-2024
Chrome and Edge browsers
Clamp Agent messenger position
- Resolve issues where it was possible to move Agent Messenger to a position that is not visible by the user.
01-Aug-2024
Chrome and Edge browsers
Agent Start of Day testing support
- Initial Beta support for the agent start of day process