31-Oct-2024

Chrome and Edge browsers

Tango support

• Enhancement to support customers using the Tango CRM platform.

11-Oct-2024

Chrome and Edge browsers

Stability and telemetry updates

• General improvements to load tolerance in poor networks and enhanced telemetry.

10-Oct-2024

Chrome and Edge browsers

Tagging for VDI, HDX and standard WebRTC environments

• Enhancement to capture VDI, CitrixHDX and Standard WebRTC media strategies for every call.

08-Oct-2024

Chrome and Edge browsers

Improve Agent environment data collection

• Agent Collector captures the underlying operating system (and version) that agents are using to assist in troubleshooting any performance issues.

7-Oct-2024

Chrome and Edge browsers

Amazon Workspace UI fix

• UI fixes for Amazon Connect Agent Workspace environments

03-Sep-2024

Chrome and Edge browsers

Improve Agent Start of Day testing

• Improvements to the Agent Start of day testing features.

27-Aug-2024

Chrome and Edge browsers

Clamp Agent messenger position

• Resolve issues where it was possible to move Agent Messenger to a position that is not visible by the user.

01-Aug-2024

Chrome and Edge browsers

Agent Start of Day testing support

• Initial Beta support for the agent start of day process

31-Jul-2024

Chrome and Edge browsers

Citrix HDX support

• Initial Beta support for Citrix HDX softphone media.

17-Jul-2024

Chrome and Edge browsers

Data capture enhancements

• Remove unneeded fields for missed call v2 payloads