31-Jul-2024

Chrome and Edge browsers

Citrix HDX support

  • Initial Beta support for Citrix HDX softphone media.

17-Jul-2024

Chrome and Edge browsers

Data capture enhancements

  • Remove unneeded fields for missed call v2 payloads

16-Jul-2024

Chrome and Edge browsers

Improved silent call tagging

  • Improvements to Call On Silence detection. Now triggers when 95% of all samples are silent, (<300 in audio energy, over a 30s duration). This helps reduce false-positive detections of silence on the customer and agent side.

11-July-2024

Chrome and Edge browsers

Collection enhancements

  • Improved inbound and outbound MOS collection.
  • Bug fix for VPN Agent IP data collection

30-May-2024

Chrome and Edge browsers

Improved load timing

  • Change to extend the wait for JS to finish loading before attempting to initialise.

16-May-2024

Chrome and Edge browsers

Improved data collection and insights

  • Call ended on silence insight tagging added

08-May-2024

Chrome and Edge browsers

Client collector improvements

  • Improve softphone logging capture

07-May-2024

Chrome and Edge browsers

Client collector improvements

  • Enhancement to reduce excessive log messages from the agent softphone.
  • Add telemetry logging to the extension.

02-May-2024

Chrome and Edge browsers

Audio exposure bug fix improved Agent Collector configuration poor network tolerance

  • Updated the Jabra alert - Audio Exposure default threshold raised from 75dB to 85dB
  • Resolved bug preventing the Audio exposure notification to be switched off
  • Agent Collector configuration Cache feature enabled to be more tolerant of network issues on first launch.

25-Apr-2024

Chrome and Edge browsers

Bug fix for excessive softphone logs

  • Resolved an issue with the Agent Collector generating excessive softphone logs, which impacted CCP log collection for Amazon CCP users.