31-Jul-2024
Chrome and Edge browsers
Citrix HDX support
- Initial Beta support for Citrix HDX softphone media.
17-Jul-2024
Chrome and Edge browsers
Data capture enhancements
- Remove unneeded fields for missed call v2 payloads
16-Jul-2024
Chrome and Edge browsers
Improved silent call tagging
- Improvements to Call On Silence detection. Now triggers when 95% of all samples are silent, (<300 in audio energy, over a 30s duration). This helps reduce false-positive detections of silence on the customer and agent side.
11-July-2024
Chrome and Edge browsers
Collection enhancements
- Improved inbound and outbound MOS collection.
- Bug fix for VPN Agent IP data collection
30-May-2024
Chrome and Edge browsers
Improved load timing
- Change to extend the wait for JS to finish loading before attempting to initialise.
16-May-2024
Chrome and Edge browsers
Improved data collection and insights
- Call ended on silence insight tagging added
08-May-2024
Chrome and Edge browsers
Client collector improvements
- Improve softphone logging capture
07-May-2024
Chrome and Edge browsers
Client collector improvements
- Enhancement to reduce excessive log messages from the agent softphone.
- Add telemetry logging to the extension.
02-May-2024
Chrome and Edge browsers
Audio exposure bug fix improved Agent Collector configuration poor network tolerance
- Updated the Jabra alert - Audio Exposure default threshold raised from 75dB to 85dB
- Resolved bug preventing the Audio exposure notification to be switched off
- Agent Collector configuration Cache feature enabled to be more tolerant of network issues on first launch.
25-Apr-2024
Chrome and Edge browsers
Bug fix for excessive softphone logs
- Resolved an issue with the Agent Collector generating excessive softphone logs, which impacted CCP log collection for Amazon CCP users.