23-Apr-2024

Chrome Browsers only

Improved Agent Messenger UI experience

• Improved the behaviour of common Agent alerts to time-out automatically after a short period.
• Remove logging for "agent clicked end contact" button.

19-Apr-2024

Chrome browsers only

Improved collection accuracy

• Improved the accuracy of Agent and Customer disconnection event collection.

18-Apr-2024

Chrome browsers only

Telemetry updates

• Remove log message as creates too much noise
• Update manifest.json
• Add optional telemetry to agent status

16 April 2024

Chrome and Edge browsers

All Agent Notification toasts to be dismissible

• Bug resolved that prevented some of the Agent Notification toasts from being dismissible.

12 April 2024

Reduce Agent Collector startup time

• Enhancement to the Agent Collector to improve the startup time to reduce the incidence of missed calls at the start of an agent session.

03-Apr-2024

Improved Telemetry Data

• Add telemetry data to v2 summary payload to improve data collection identification.

27-Mar-2024

Telemetry added to aid coverage reporting and analysis

• Adds telemetry to help quantify coverage reporting and analysis, specifically logging time extension was loaded, time extension is ready to start collecting calls, and number of calls captured within a single session. This data is not customer facing, but will aid in the creation of analytics that will be going forward.

27-Mar-2024

Support for secondary Operata URL to capture Agent WAN IP and ISP when using VPN

• A new agent IP lookup service has been integrated with the chrome collector, and will do a IP lookup based on this value (if it exists)

13-March-2024

Updated text for AX Copilot alerts

• The toast (pop out messages), hover text and history text will now all be consistent with the agreed customer text for AX Copilot notifications

04-Feb-2024

Resolved capitalisation issue with Nice CXOne within Salesforce

• Capitalisation of states when using the Nice CXone agent within a Salesforce environment is inconsistent, this bug fix normalises the capitalisation into Operata.