28-Feb-2024

Added support for Nice MAX Agent embedded into SalesForce

• Data collection enabled for the Nice MAX Agent when embedded into a SalesForce environment.

14-Feb-2024

Added support for Nice CXone Agent

• Data collection enabled for the Nice CXone Agent client.

18-Dec-2023

Revert call disconnect party changes from v1.6.24

• Revert call disconnect party changes from v1.6.24

4-Dec-2023

Determining the hang up party

• Determining the hang up party
• Updated the manifest version

29-Nov-2023

Input/output device enhancements

• Add Settings option to the chrome collector, allowing agents to swap input/output device

9-Nov-2023

Harmony release agent capability updates

• UI improvements for Harmony

03-Nov-2023

Harmony release agent capability updates

• Change threshold for Call Ended On Hold/Mute from 180 seconds to 30 seconds
• “End Call” support for Agent Alert toasts (Harmony)
• UI improvements and bug fixes for Agent Alert toasts (Harmony)

31-Oct-2023

Resolve Heartbeat UI issue

• Ensure the Agent Messenger widget notifies agents when there is a Heartbeat test running.

25-Oct-2023

Update to support new Harmony features

• A number of internal changes to support the new Harmony feature set - released in November 23.

12-Oct-2023

Update Heartbeat to support latest browser API's

• Correctly handle changes to the underlying audio streams when echoing and playing back the file recording for Heartbeat.