18-Dec-2023
Revert call disconnect party changes from v1.6.24
- Revert call disconnect party changes from v1.6.24
4-Dec-2023
Determining the hang up party
- Determining the hang up party
- Updated the manifest version
29-Nov-2023
Input/output device enhancements
- Add Settings option to the chrome collector, allowing agents to swap input/output device
9-Nov-2023
Harmony release agent capability updates
- UI improvements for Harmony
03-Nov-2023
Harmony release agent capability updates
- Change threshold for Call Ended On Hold/Mute from 180 seconds to 30 seconds
- “End Call” support for Agent Alert toasts (Harmony)
- UI improvements and bug fixes for Agent Alert toasts (Harmony)
31-Oct-2023
Resolve Heartbeat UI issue
- Ensure the Agent Messenger widget notifies agents when there is a Heartbeat test running.
25-Oct-2023
Update to support new Harmony features
- A number of internal changes to support the new Harmony feature set - released in November 23.
12-Oct-2023
Update Heartbeat to support latest browser API's
- Correctly handle changes to the underlying audio streams when echoing and playing back the file recording for Heartbeat.
27-Sep-2023
Support for AWS account migration
- Initial support for push messages from backend services for agent alerting
- Cloudfront invalidation cache pipeline fix
21-Sep-2023
Support for AWS account migration
- Internal changed to support Operata AWS account migration