Data Retention - Operata Developer Hub

Operata retains second-by-second detail for shorter periods than rolled-up summary data, with the data accessible in three ways:

CX Copilot

65 days of data can be queried using CX Copilot

Canvas dashboards

14-days - Agent Softphone Logs at level ‘WARN’ or ‘INFO’
30-days - Agent Softphone Logs at level ‘ERROR’
30-days - Softphone Error States
65-days - Detailed data

Calls and Logs

14-days - Softphone Logs
3-Years - Call Stats Log - All the post call data collected for each call is summarised (including CTR and Contact Lens data within AWS CCaaS environments). Details on Operata data collection

Note: Log download has a 10,000 record download limit

Operata API

14-days - Softphone Logs
3-Years - Call Stats Log - All the post call data collected for each call is summarised (including CTR and Contact Lens data within AWS CCaaS environments).
The detail and frequency of data collection is detailed in the Operata Developer Hub

Developer Hub Details of using the Operata API cal also be found in the Operata Developer Hub Using the Operata API

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